Call Center Representative

Leaf Home

Hudson (OH)

On-site

USD 30,000 - 40,000

Part time

14 days+

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Benefits offered by this job

Free Health, Dental, and Vision Benefits

Gym Reimbursement

Fresh Meal Delivery

Flexible Shifts

Casual Dress Code

Paid Training

Advancement Opportunities

Job summary

An established industry player is seeking enthusiastic individuals for the Call Center Representative position. This role is pivotal in engaging potential customers and scheduling consultations, ensuring a seamless experience from initial contact. With no cold calling and a performance-focused pay structure, this opportunity offers significant earning potential. Employees enjoy free health benefits, flexible shifts, and a supportive training environment that fosters growth. Join a dynamic team where your contributions directly impact success and customer satisfaction.

Qualifications

Ability to learn sales systems and processes for inside sales center.
Excellent verbal and written communication skills for internal and external communication.

Responsibilities

Maximize lead conversion from initial contact to set appointment.
Initiate outbound calls for digital advertisement sales leads generated.

Skills

Verbal Communication

Active Listening

Detail-oriented

Sales Skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Join to apply for the Call Center Representative role at Leaf Home.

At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units and award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company.

What’s in it for you?

No Cold Calling – All leads the customer has asked US to contact THEM!
No Experience Necessary – desire to win every day is required!
Weekly Performance Focused Pay – base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make
Free Benefits – Health, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included!
Meals – No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal
Multiple Shifts – Days, Evenings, Weekends. Full-time, Part-time, any time with shift differentials!
Casual Dress – Be comfortable while talking with potential customers
Training & Advancement – All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within!

Position Summary:

Inside Sales Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.

Essential Duties And Responsibilities

Focus efforts on maximizing lead conversion from initial contact to set appointment
Use learnings from comprehensive training program to successfully set customer leads
Initiate outbound calls for digital advertisement sales leads generated
Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
Serve as initial point of contact for potential customer via phone and email
Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
Overcome objections from potential customer regarding scheduling, cost, etc., to schedule sales consultation as soon as possible
Document and update customer interaction within customer relationship management (CRM) system
Promote teamwork through consistency, reliability, and group cohesiveness

Experience And Minimum Qualifications

High School Diploma or equivalent
Ability to learn sales systems and processes for inside sales center
Ability to juggle various work activities
Ability to thrive in a fast-paced, high-energy, team-oriented environment
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
Detail-oriented and can focus on the task at hand
Excellent verbal and written communication skills for internal and external communication
Self-driven and responsible in accomplishing business goals, adhering to policies, and managing own actions, performance, and decisions
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Access)
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B)

Leaf Home Core Values

Our vision is to continue leading in direct-to-consumer home safety and improvement solutions. TNT - Today, Not Tomorrow. We focus on present challenges, attack problems, and present groundbreaking solutions today for a better tomorrow.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We embrace differences and foster inclusion.

Equal Opportunity Statement

Leaf Home recruits, hires, trains, and promotes without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic testing results, veteran status, or physical/mental disability (unless the disability prevents essential job functions and cannot be reasonably accommodated).

Additional Details