Inside Sales Associate — Growth, Benefits & Support

Poolcorp; Sterling Heights (MI); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO & Holidays

Life and disability insurance

Tuition assistance

Job summary

POOLCORP is seeking an Inside Sales Associate in Sterling Heights, MI to assist customers in-store and by phone, process orders, and provide product recommendations. You will help ensure smooth sales and pickup experiences, support showroom and warehouse tasks, and build long-lasting customer relationships.

The role requires 18+ with strong customer service, MS Office proficiency, and ability to lift up to 100 lbs.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.
• Preferred: High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

MS Office

Physical ability

Education

High school diploma or GED

Tools

RF scanner

Job description

POOLCORP is seeking an Inside Sales Associate in Sterling Heights, MI to assist customers in-store and by phone, process orders, and provide product recommendations. You will help ensure smooth sales and pickup experiences, support showroom and warehouse tasks, and build long-lasting customer relationships.

The role requires 18+ with strong customer service, MS Office proficiency, and ability to lift up to 100 lbs.