Inside Sales Supervisor: Lead Growth & Team (Hybrid CT)

MarmonIEI

Granby (CT)

Hybrid

USD 75,000 - 105,000

Full time

3 days ago

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Job summary

Marmon Industrial Energy & Infrastructure is seeking an Inside Sales Supervisor in a hybrid role based in East Granby, CT. You will lead a sales-focused customer service team, coach staff, and drive revenue growth through effective account management and service improvements.

You will monitor performance metrics, implement 80/20 strategies, and collaborate with cross-functional teams to ensure alignment with business objectives.

Qualifications

Bachelor's degree preferred in Engineering, Marketing, Business, Operations or related field.
Minimum of five years in a sales leadership role or similar.
Strong communication, negotiation and interpersonal skills.
Strategic thinker with a results-driven mindset and growth focus.
Experience with CRM systems and other sales tools.
Willingness to travel up to 35%.

Responsibilities

Lead day-to-day operations of a sales-focused customer service team.
Coach, train, and guide Inside Sales Representatives to meet sales objectives.
Develop and implement strategies using 80/20 rules to improve service quality and retention.
Monitor sales metrics and customer feedback; act on insights.
Collaborate with cross-functional teams to align activities with business goals.
Serve as escalation point for complex customer issues and drive positive experiences.

Skills

Team leadership

Customer service

Negotiation

Interpersonal skills

Data analysis

Communication

Education

Bachelor's degree

Tools

CRM systems

Job description

You will monitor performance metrics, implement 80/20 strategies, and collaborate with cross-functional teams to ensure alignment with business objectives.

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