Inside Sales Associate

Young Supply Company; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Young Supply Company, a regional HVACR distributor in Michigan, seeks an Inside Sales Associate to join our team. You will greet customers, determine needs, describe merchandise, and answer questions.

You will enter and pull orders, compute sales prices, and process transactions, while staying up-to-date on current promotions and product policies.

Responsibilities may include product demonstrations and answering the store phone; a reliable, punctual, professional demeanor is essential.

Qualifications

• Must have strong customer relations and communication skills.
• Knowledge of HVAC service and sales processes is preferred.
• Ability to manage multiple tasks and remain reliable and punctual.
• Professional demeanor in all customer interactions.

Responsibilities

• Greet customers, determine needs, describe merchandise, and answer questions.
• Enter and pull orders, compute sales prices, and process transactions.
• Stay up-to-date on current promotions, policies, and HVAC terminology.
• May provide product demonstrations and answer the store phone.

Skills

Customer relations

HVAC service/sales

Multi-tasking

Reliability & professionalism

Communication skills

Tools

Order management software

Job description

Founded in 1935, Young Supply Company is a leading regional distributor of HVACR and plumbing products serving contractors and professionals throughout the Midwest. With a strong commitment to service, expertise, and innovation, we take pride in helping our customers build success through dependable products, technical support, and trusted partnerships.

In 2024, Young Supply Company became part of Heritage Distribution Holdings (HDH), a U.S.-based network of leading HVACR distributors and a proud subsidiary of Beijer Ref, a global leader in refrigeration and climate control technology. This partnership strengthens our ability to serve customers with expanded resources, global expertise, and the same trusted local service our customers have relied on for more than 90 years.

At Young Supply, we believe in the power of teamwork, integrity, and continuous improvement. Our employees are the heart of our business — working together to uphold a legacy of reliability and customer focus that has made us an industry leader. Join us and be part of a company where your contributions make a difference every day.

Duties & Primary Responsibilities: Inside Sales Associates have direct contact with the customer. Inside Sales Associates greet customers, determine the customer’s needs, describe merchandise to the customers and answer the customer’s questions. Additionally, a sales associate is responsible for entering and pulling orders as well as completing customer transactions. They are expected to compute sales prices and process the order. Inside Sales Associates are expected to keep up to date on current sales, promotions and policies regarding products, payments, exchanges, etc.

Other Roles & Functions: Inside Sales Associates may need to provide product demonstrations to customers. Additionally, they will be required to answer the store phone.

All Young Supply employees are expected to follow safety protocols at all times, and employees in safety sensitive positions must agree to participate in ongoing training while they are employed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• Exceptional customer relations skills
• Knowledgeable in HVAC service/sales
• Basic computer skills, including but not limited to using order management software
• Able to handle multiple assignments at once
• Reliable, punctual and professional demeanor

Preferred:

• Two years of industry experience
• Comfortable answering the phone and making calls on behalf of the company
• Able to lift at least 50lbs
• Basic understanding of HVAC systems, parts and terminology