Territory Manager

Heritage Distribution Holdings; Traverse City (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Young Supply Company, part of Heritage Distribution Holdings, is seeking a Territory Manager to drive sales across Traverse City and surrounding markets. You will meet customers, identify needs, and close deals while traveling within assigned territories.

You will learn YSC systems, manage warranty processes, and build relationships with contractors and dealers in residential and light commercial HVAC. The role requires strong sales, negotiation, and relationship skills, along with willingness

Qualifications

• Degree in HVAC, Business, Marketing, Technical College, or equivalent HVAC related experience.

Responsibilities

• Meet with customers to identify needs and close sales deals.
• Travel within assigned territories to meet with potential and current customers.
• Negotiate sales deals and provide information on products, updates, services, and training.
• Builds and maintains a network of sources for new sales leads.
• Ensure customer satisfaction through ongoing communication and relationship management.
• Prepare estimates, quotes, product proposals, and cost benefits.
• Maintain reports of sales activities including calls, orders, and performance.

Job description

Founded in 1935, Young Supply Company is a leading regional distributor of HVACR and plumbing products serving contractors and professionals throughout the Midwest. With a strong commitment to service, expertise, and innovation, we take pride in helping our customers build success through dependable products, technical support, and trusted partnerships.

In 2024, Young Supply Company became part of Heritage Distribution Holdings (HDH), a U.S.-based network of leading HVACR distributors and a proud subsidiary of Beijer Ref, a global leader in refrigeration and climate control technology. This partnership strengthens our ability to serve customers with expanded resources, global expertise, and the same trusted local service our customers have relied on for more than 90 years.

At Young Supply, we believe in the power of teamwork, integrity, and continuous improvement. Our employees are the heart of our business — working together to uphold a legacy of reliability and customer focus that has made us an industry leader. Join us and be part of a company where your contributions make a difference every day.

Duties & Primary Responsibilities:

A Territory Manager is responsible for meeting with customers to identify their needs and close sales deals. Their main duties include traveling within their assigned territories to meet with potential and current customers, negotiating sales deals, providing clients with information about new products, updates, services, and training.

• Primary focus on Young Supply Company residential and light commercial products.
• Learning YSC system processes within Branch Managers/Counter.
• Able to carry out Warranty Processes, Delivery Schedules, Credit Returns, Non-Stock Ordering.
• Builds and maintains a network of sources from which to identify new sales leads.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Prepares estimates, quotes, product proposals, and cost benefits as needed.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Interfaces with other Young Supply Company team members on a continuous basis to ensure that all customer expectations and requests are being met.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Performs other duties as assigned.

Territory Managers are responsible for increasing sales by developing and maintaining relationships with customers and potential clients.

All Young Supply employees are required to comply with Federal, State and company policies, procedures and regulations.

General Requirements:

• Degree in HVAC, Business, Marketing, Technical College, or equivalent HVAC related experience.
• 5+ years of experience in HVAC sales/account management, HVAC field service, or related field.
• Excellent customer and employee relations skills.
• Excellent organizational skills and attention to detail.
• Excellent sales and negotiation skills.
• Ability to handle multiple time sensitive issues at once and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Must be willing to travel.
• Must be able to lift 15 pounds at times.
• Must have valid Driver License.

Preferred Qualifications:

• Experience in HVAC Equipment sizing, line sizing, and load calculations.
• Experience working with Trades/HVAC contractors and dealers in Residential/Commercial marketplace.
• Knowledge of an HVAC distribution environment.
• Ability to understand building layouts and mechanical schedules.
• Desire to learn new products and offerings in various HVAC fields.
• A2L refrigerant and mitigation knowledge.
• Confident in leading multiple projects simultaneously.
• Works well in high-paced situations.

Areas of Responsibility

• Traverse City, South to Ludington, East to 127, North to 32, East to Alpena, North to Sault St. Marie, West to 117, North to Paradise