HVAC Inside Sales Support Specialist

First Supply LLC; Eau Claire (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

First Supply LLC, based in Eau Claire, Wisconsin, is seeking an Inside Sales Support Specialist - HVAC to deliver exceptional customer service and operational support. The ideal candidate will possess extensive HVAC product knowledge and strong communication skills, fostering collaboration with the sales team to ensure a seamless customer experience.

This role involves managing customer interactions, processing orders, and resolving issues effectively, contributing to First Supply's commitment to service excellence.

Qualifications

• Associates Degree in HVAC or equivalent experience.
• Extensive HVAC product knowledge.
• Strong written and verbal communication skills.

Responsibilities

• Respond promptly to HVAC customer inquiries.
• Support the sales team by preparing quotes and processing orders.
• Resolve customer issues by coordinating solutions.

Skills

HVAC product knowledge

Strong communication skills

Computer skills

Ability to read wiring schematics

Education

Associates Degree in HVAC or equivalent

Job description

Overview

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day.

The Inside Sales Support Specialist - HVAC is a customer-focused role dedicated to delivering outstanding service and operational support to the sales team. This position utilizes digital tools, ERP/CRM systems, and data insights to manage customer interactions, streamline order processing, and contribute to a seamless customer experience. Success in this role requires strong communication skills, a collaborative mindset, and attention to detail.

Responsibilities

• Respond promptly and professionally to HVAC customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding HVAC product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of HVAC products, services, and industry trends.
• Other duties/responsibilities as assigned.

Qualifications

• Associates Degree in HVAC or equivalent experience
• Extensive HVAC product knowledge
• Strong computer skills
• Ability to assess customer needs and provide customer satisfaction
• Ability to read wiring schematics and assist customers with troubleshooting of HVAC equipment
• Comfortable reading and understanding blueprints and engineering drawings
• Strong written and verbal communication skills
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.