HVAC Inside Sales Support Specialist

First Supply LLC; Dubuque (IA); On-site; USD 40,000 - 50,000; Full time

Job summary

First Supply LLC in Dubuque is seeking an HVAC Inside Sales Support Specialist dedicated to providing top-notch customer service and operational support. This role involves responding to customer inquiries, processing orders, and utilizing ERP/CRM systems to enhance the customer experience.

The ideal candidate will possess strong communication skills, a customer-focused mindset, and HVAC knowledge. Join a fifth-generation family-owned company that values innovation while respecting its heritage.

Qualifications

• High School Diploma or equivalent required.
• Previous experience or knowledge in HVAC required.
• Excellent computer skills with the ability to learn First Supply LLC’s business systems.
• Ability to assess customer needs and provide customer satisfaction.
• Ability to communicate effectively with customers.

Responsibilities

• Respond to HVAC customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes and processing orders.
• Provide information regarding product availability and lead times.
• Resolve customer issues and escalate when necessary.
• Collaborate with sales and operations teams for order fulfillment.

Skills

HVAC knowledge

Strong communication skills

Customer service orientation

Attention to detail

Education

High School Diploma or equivalent

Tools

ERP/CRM systems

Digital tools

Job description

First Supply, a fifth-generation family‑owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day.

The HVAC Inside Sales Support Specialist is a customer‑focused role dedicated to delivering outstanding service and operational support to the sales team. This position utilizes digital tools, ERP/CRM systems, and data insights to manage customer interactions, streamline order processing, and contribute to a seamless customer experience. Success in this role requires strong communication skills, a collaborative mindset, and attention to detail.

Responsibilities

• Respond promptly and professionally to HVAC customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding product availability, lead times, and alternatives for out‑of‑stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
• Use ERP/CRM systems to track customer interactions, order history, and follow‑up activities.
• Maintain up‑to‑date knowledge of products, services, and industry trends.
• Other duties/responsibilities as assigned.

Qualifications

• High School Diploma or equivalent required.
• Previous experience or knowledge in HVAC required.
• Excellent computer skills with the ability to learn First Supply LLC’s business systems.
• Ability to assess customer needs and provide customer satisfaction.
• Ability to communicate information and ideas effectively with customers by telephone and in person.
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.