Customer Sales Associate

Bosch-HomeComfort; Horn Lake (MS); On-site; USD 29,000 - 36,000; Full time

Job summary

Bosch-HomeComfort in Horn Lake, MS distributes York HVAC equipment for residential and commercial use. The role focuses on answering calls, responding to emails, assisting customers at the counter with product inquiries, pricing, and order placement, and developing HVAC product knowledge to provide accurate guidance.

You will coordinate with warehouse and delivery teams to ensure timely fulfillment, document interactions in the company database, follow up post-purchase, and escalate complex

Qualifications

• High School diploma or equivalent.
• Proficient computer skills with demonstrated ability to operate business software and database systems.
• 1-2 years of customer service or sales experience in retail or commercial environments.
• Strong written and verbal communication for diverse customer bases.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent time management and organizational capabilities for multiple priorities.
• Flexible for occasional weekend shifts and extended hours as needed.
• Strong problem-solving skills and accurate order processing.

Responsibilities

• Answer incoming phone calls and respond to customer emails promptly.
• Assist customers at the counter with inquiries, pricing information, and order placement.
• Develop and maintain HVAC product knowledge to provide accurate technical guidance.
• Process customer orders, quotes, and service requests with accuracy.
• Identify sales opportunities and upsell complementary products and services.
• Build and maintain positive customer relationships to encourage repeat business.
• Document customer interactions and maintain detailed records in the company database.
• Resolve customer complaints professionally, escalating to management when needed.
• Coordinate with warehouse and delivery teams to ensure timely fulfillment.
• Follow up with customers post-purchase to confirm satisfaction and address needs.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Problem solving

Education

High School diploma or equivalent

Tools

CRM systems

Database software

Microsoft Office

Job description

Distributor of York branded HVAC equipment for Residential and Commercial

Job Description

• Answer incoming phone calls and respond to customer emails in a timely and professional manner
• Assist customers at the counter with product inquiries, pricing information, and order placement
• Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations
• Process customer orders, quotes, and service requests with accuracy and attention to detail
• Identify sales opportunities and upsell complementary products and services to maximize customer value
• Build and maintain positive customer relationships to encourage repeat business and customer loyalty
• Document customer interactions and maintain detailed records in the company database
• Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary
• Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction
• Follow up with customers post-purchase to confirm satisfaction and address any additional needs
• Maintain knowledge of current promotions, pricing, and product availability
• Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills

Qualifications

**Required Qualifications:**

• High School diploma or equivalent
• Proficient computer skills with demonstrated ability to operate business software and database systems
• Proven warehouse experience in shipping and receiving operations
• Minimum 1-2 years of customer service or sales experience in a retail or commercial environment
• Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases
• Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment
• Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment
• Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate
• Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously
• Attention to detail and accuracy when processing orders, quotes, and maintaining customer records

**Preferred Qualifications:**

• Established HVAC product knowledge and technical expertise
• Previous experience in the HVAC, plumbing, or mechanical equipment industry
• Familiarity with customer relationship management (CRM) systems or similar database platforms
• Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities

Additional Information

All your information will be kept confidential according to EEO guidelines.