Inside Sales

JD Martin; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JD Martin is seeking an Inside Sales Representative to support sales efforts by handling customer inquiries, providing product knowledge, preparing quotes, and entering orders. You will collaborate with distributors, manufacturers, and internal teams to ensure timely project execution and customer satisfaction.

The role requires strong communication, attention to detail, and the ability to navigate a fast-paced environment while delivering exceptional service.

Qualifications

• Strong project coordination and communication skills.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Ability to work independently and as part of a team.
• Knowledge of supply chain and logistics processes in industrial distribution.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and online channels presenting electrical products and solutions.
• Prepare accurate and competitive price quotes and negotiating prices using manufacturer pricing, distributor information, and internal guidelines.
• Review project specifications and electrical drawings to ensure accurate product selection.
• Process sales orders, change orders, returns, and warranty requests with full attention to accuracy and documentation requirements, while providing status updates to customers.
• Identify and qualify sales opportunities and collaborate with outside sales to close business.

Skills

Strong communication

CRM/ERP proficiency

Microsoft Office

Independent worker

Team collaboration

Supply chain knowledge

Tools

CRM/ERP software

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

for an Electrical Manufacturing Representative Agency

Reports to: Inside Sales Manager

Employment Type: Full-time, non-exempt

POSITION SUMMARY

The Inside Sales Representative plays a key role in supporting JD Martin’s sales efforts by managing customer inquiries, providing product knowledge, preparing quotes, entering orders, and working closely with internal sales, distribution partners, and manufacturers to ensure projects are executed efficiently and materials are delivered on time. This role requires strong communication skills, attention to detail, and the ability to deliver superior customer experience in a fast-paced environment.

KEY RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via phone, email, and online channels presenting electrical products and solutions
• Prepare accurate and competitive price quotes and negotiating prices using manufacturer pricing, distributor information, and internal guidelines
• Review project specifications and electrical drawings to ensure accurate product selection
• Process sales orders, change orders, returns, and warranty requests with full attention to accuracy and documentation requirements, while providing status updates to customers
• Identify and qualify sales opportunities and collaborate with outside sales to close business

Product & Technical Knowledge

• Provide customers with general product information, technical assistance, certifications, availability, solutions, and application support
• Maintain a solid understanding of JD Martin’s manufacturer lines, product specifications, and industry trends
• Ability to interpret engineering drawings and production schedules
• Stay up to date on electrical products, industry trends and new product offerings

Relationship Management

• Build and maintain strong relationships with distributors and contractors providing excellent customer service both before and after the sale
• Support outside sales teams with project tracking, job follow-up, quoting assistance, and customer updates
• Collaborate with the purchasing department, warehouse staff, and logistics teams to ensure seamless project execution
• Ensure all communication reflects JD Martin’s commitment to exceptional service

QUALIFICATIONS

Required

• Strong project coordination and communication skills—both verbal and written.
• Proficiency with Microsoft Office and CRM/ERP systems
• Ability to work independently and as part of a team
• Knowledge of supply chain and logistics processes in industrial distribution

Preferred

• Experience working for a manufacturer’s representative, electrical distributor, or OEM
• Familiarity with product lines in electrical distribution (e.g., switchgear, lighting, controls, wire & cable, industrial components)
• Ability to understand drawings, submittals, and bill of materials (BOMs)

KEY COMPETENCIES

• Customer-focused mindset acting as a long-term partner
• Problem-solving and critical thinking
• Ability to manage multiple projects simultaneously
• Tracking project timelines, bid lists, and awarded work
• Strategic territory planning and account segmentation
• Strong work ethic, self-discipline, and independence
• Managing long sales cycles and repeat-buy relationships
• Strategic territory planning and account segmentation