Inside Sales

Harrington Process Solutions; City of Niagara Falls (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

Harrington Process Solutions is seeking a motivated Inside Sales Representative to work with customers to understand needs, recommend products, prepare quotes, and process orders.

You will build relationships, support teamwork, and thrive in a fast-paced wholesale distribution environment, handling inquiries by phone and email, and collaborating with warehouse and outside sales teams.

Qualifications

• 2–3 years of sales or customer service experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.
• Comfortable using computers and learning sales and inventory systems.
• Ability to work independently and collaboratively with a team.

Responsibilities

• Respond to customer inquiries by phone and email, providing product information, pricing, availability, and technical support.
• Build and maintain strong customer relationships by understanding their needs and delivering exceptional service.
• Prepare quotes, process sales orders, and ensure accuracy and timely follow-up.
• Recommend additional products and solutions to support customer needs and identify sales opportunities.
• Partner with outside sales, warehouse teams, and vendors to ensure accurate and timely order fulfillment.
• Assist customers with product selection, specifications, and availability.
• Resolve customer concerns and maintain accurate customer and order records.
• Follow company policies, procedures, and service standards.

Skills

Sales experience

Communication

Organization

Problem solving

Multitasking

Team collaboration

Job description

We are seeking a motivated, customer-focused Inside Sales Representative to join our team! In this role, you'll work directly with customers to understand their needs, provide product recommendations, prepare quotes, and process orders.

The ideal candidate enjoys building relationships, solving problems, and working in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond to customer inquiries by phone and email, providing product information, pricing, availability, and technical support.
• Build and maintain strong customer relationships by understanding their needs and delivering exceptional service.
• Prepare quotes, process sales orders, and ensure accuracy and timely follow-up.
• Recommend additional products and solutions to support customer needs and identify sales opportunities.
• Partner with outside sales, warehouse teams, and vendors to ensure accurate and timely order fulfillment.
• Assist customers with product selection, specifications, and availability.
• Resolve customer concerns and maintain accurate customer and order records.
• Follow company policies, procedures, and service standards.

Qualifications

• 2–3 years of sales or customer service experience, preferably in wholesale distribution.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.
• Comfortable using computers and learning sales and inventory systems.
• Ability to work independently and collaboratively with a team.

Preferred:

• 2–3 years of experience in industrial wholesale distribution, particularly pipe, valves, and fittings (PVF).
• Knowledge of industrial products, applications, and terminology.
• Experience preparing quotes, processing orders, and supporting customer accounts.

What We're Looking For

We're looking for someone who takes ownership, enjoys working with customers, and thrives in a team environment. The right candidate is dependable, eager to learn, and committed to delivering excellent customer service.