Inside Parts Sales Representative

Thermal Equipment Sales Inc; Lexington (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Thermal Equipment Sales Inc. is seeking an Inside Parts Sales Representative to join our Parts Department. You’ll be the go-to resource for customers, contractors, and our internal sales team, ensuring HVAC and hydronic parts needs are met with accuracy and excellent service.

This role emphasizes attention to detail, strong communication, and teamwork. Training provided for HVAC knowledge; forklift use required for loading and moving parts; you will quote, process, and track orders to ensure

Qualifications

• Strong PC skills with Microsoft Office, especially Excel.
• High School Diploma or equivalent required.
• HVAC parts knowledge is a plus, but training will be provided.
• Excellent organizational and communication skills are essential.
• Ability to lift up to 70 lbs and maneuver heavier items with assistance.
• Forklift operation skills or willingness to learn.

Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Accurately quote, process, and track orders to ensure timely and correct fulfillment.
• Collaborate with sales engineers and parts management to support projects.
• Research product information and coordinate with manufacturers as needed.
• Troubleshoot order issues and resolve customer inquiries professionally.
• Stay current on industry updates, product changes, and software tools.
• Safely handle parts and equipment, including forklift operation and material movement.

Skills

Customer service

Order processing

Communication

Excel proficiency

Attention to detail

Team player

Forklift operation

Education

High School Diploma

Tools

Microsoft Office

Job description

About The Role

The Opportunity

We are seeking an Inside Parts Sales Representative to join our Parts Department team. In this role, you’ll serve as the go-to resource for customers, contractors, and our internal sales team, ensuring their HVAC and hydronic parts needs are met with accuracy, efficiency, and excellent service. This is a position where attention to detail, strong communication skills, and a commitment to customer satisfaction will set you apart.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.


• Accurately quote, process, and track orders to ensure timely and correct fulfillment.


• Collaborate with sales engineers and parts management to support projects and customer needs.


• Research product information and work directly with manufacturers when needed.


• Troubleshoot order issues and resolve customer inquiries with professionalism.


• Stay current on industry updates, product changes, and software tools.


• Safely handle parts and equipment, including forklift operation and material movement.

Requirements

• Strong PC skills with proficiency in Microsoft Office (especially Excel).


• High School Diploma (or equivalent).


• HVAC parts/equipment knowledge is a plus, but not required—we’ll train the right person.


• Excellent organizational and communication skills.


• Ability to lift up to 70 lbs. and maneuver heavier items safely with assistance.


• Forklift operation skills (or willingness to learn).


• A team player who can also work independently to meet goals and deadlines.


• Commitment to a safe, customer-focused work environment.

About The Company

Thermal Equipment Sales (TES), Bluegrass Hydronics & Pump (BHP), and Technical Products Sales and Service. (TPSS) are sister companies proudly representing leading HVAC and hydronic equipment manufacturers across Kentucky and surrounding regions.

• TES specializes in air-side HVAC equipment.


• BHP focuses on pumps, boilers, and hydronic systems.


• TPSS leads in cooling tower solutions and related systems. We partner closely with consulting engineers, mechanical contractors, and building owners to design, sell, and service equipment for new construction, renovation, and replacement projects.