Inside Counter Parts Sales

HTS Engineering Ltd.; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

HTS Engineering Ltd. located in Houston, Texas, is seeking a Parts Sales Representative to provide exceptional customer service in the HVAC industry. This role involves identifying parts, managing inventory, and fulfilling sales orders while supporting customers' needs.

The ideal candidate will possess mechanical understanding of HVAC systems and excellent communication skills. Join our team and be a part of a company committed to outstanding service and industry leadership.

Qualifications

• Experience in Heating, Ventilation, Air Conditioning, Construction or Parts Industry.
• Excellent interpersonal communication skills.
• Strong initiative in providing customer service.

Responsibilities

• Support Outside Salesman for Parts Department to meet customer needs.
• Assist customers with parts identification, quoting, and order processing.
• Maintain accuracy in warehouse and showroom inventory.

Skills

Customer service

Mechanical comprehension of HVAC systems

Inventory management

Interpersonal communication

PC skills (Microsoft Windows 7, Outlook)

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Description

The Parts Sales Representative will be a self-starting individual that provides clients with outstanding customer service. This will include, but not be limited to, identifying replacement and warranty parts, tracking inventory, and shipping parts from our San Antonio, Texas office.

Essential Position Functions and Responsibilities

• Works on a team with the Outside Salesman for the Parts Department to support multiple product lines represented by HTS Central Texas.
• Possesses a mechanical comprehension of HVAC systems needed to establish a solution for customer’s replacement parts and equipment needs.
• Establish and maintain good relationships with customers by meeting their expectations.
• Retain customer satisfaction by assisting customers with identifying parts, providing quotes and processing orders.
• Fulfillment of sales orders, which includes placing orders with manufacturers, tracking shipping, and completing invoicing for processed orders.
• Maintain warehouse and showroom inventory accuracy.
• Stock warehouse and Parts Department showroom with parts and supplies.
• Inform customers of any updates and bulletins supplied by manufacturers.
• Coordinate shipping and receiving of freight for Parts Department related supplies and equipment.
• Accomplish warranty administration on parts for all manufacturers.
• Execute freight claims for damaged goods.

Requirements

• Heating, Ventilation, Air Conditioning, Construction or Parts Industry experience.
• Excellent initiative and interpersonal communication skills.
• Strong PC skills in Microsoft Windows 7 Professional and Outlook.
• Ability to operate warehouse machinery.