HVAC Parts Solutions Specialist

Thermal Equipment Sales Inc; Lexington (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Thermal Equipment Sales Inc. is seeking an Inside Parts Sales Representative to join our Parts Department. You’ll be the go-to resource for customers, contractors, and our internal sales team, ensuring HVAC and hydronic parts needs are met with accuracy and excellent service.

This role emphasizes attention to detail, strong communication, and teamwork. Training provided for HVAC knowledge; forklift use required for loading and moving parts; you will quote, process, and track orders to ensure

Qualifications

• Strong PC skills with Microsoft Office, especially Excel.
• High School Diploma or equivalent required.
• HVAC parts knowledge is a plus, but training will be provided.
• Excellent organizational and communication skills are essential.
• Ability to lift up to 70 lbs and maneuver heavier items with assistance.
• Forklift operation skills or willingness to learn.

Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Accurately quote, process, and track orders to ensure timely and correct fulfillment.
• Collaborate with sales engineers and parts management to support projects.
• Research product information and coordinate with manufacturers as needed.
• Troubleshoot order issues and resolve customer inquiries professionally.
• Stay current on industry updates, product changes, and software tools.
• Safely handle parts and equipment, including forklift operation and material movement.

Skills

Customer service

Order processing

Communication

Excel proficiency

Attention to detail

Team player

Forklift operation

Education

High School Diploma

Tools

Microsoft Office

Job description

Thermal Equipment Sales Inc. is seeking an Inside Parts Sales Representative to join our Parts Department. You’ll be the go-to resource for customers, contractors, and our internal sales team, ensuring HVAC and hydronic parts needs are met with accuracy and excellent service.

This role emphasizes attention to detail, strong communication, and teamwork. Training provided for HVAC knowledge; forklift use required for loading and moving parts; you will quote, process, and track orders to ensure