Commercial HVAC Parts - Inside Sales I

McMillan James Equipment Company; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

McMillan James Equipment Company is seeking a Parts Inside Sales Representative I to support HVAC replacement parts and aftermarket product sales.

You will deliver exceptional customer service, process orders, assist customers with parts identification and selection, and collaborate with service technicians, contractors, facility personnel, manufacturers, and internal teams to ensure accurate and timely delivery.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 1–3 years of experience in customer service, inside sales, HVAC, distribution, warehouse operations, or related fields preferred.
• Basic understanding of HVAC equipment and replacement parts preferred.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to interpret equipment model and serial number information.

Responsibilities

• Assist customers, service technicians, and contractors with HVAC parts inquiries, pricing, availability, and order placement.
• Identify replacement parts using equipment model numbers, serial numbers, manufacturer documentation, and parts catalogs.
• Prepare quotes and process parts orders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams to obtain pricing and availability information.
• Maintain accurate customer, order, and inventory records within the ERP system.
• Assist with order tracking, shipment status updates, and customer communication.
• Support inventory management activities, including stock inquiries and parts availability verification.
• Develop knowledge of HVAC equipment, replacement parts, and manufacturer product offerings.

Skills

Customer service

Inside sales

HVAC knowledge

Communication

Organization

Education

Associate’s degree in Business/HVAC

Tools

ERP systems

Microsoft Office

Job description

The Parts Inside Sales Representative I is responsible for supporting the sale of HVAC replacement parts and aftermarket products by providing exceptional customer service, processing orders, assisting customers with parts identification and selection. This position works closely with service technicians, contractors, facility personnel, manufacturers, and internal teams to ensure accurate and timely delivery of parts solutions. The Parts Inside Sales Representative I is customer-focused, detail-oriented, and interested in developing technical knowledge of commercial HVAC equipment and components.

Key Responsibilities:

• Assist customers, service technicians, and contractors with HVAC parts inquiries, pricing, availability, and order placement.
• Identify replacement parts using equipment model numbers, serial numbers, manufacturer documentation, and parts catalogs.
• Prepare quotes and processpartsorders accurately and efficiently.
• Coordinate with manufacturers, vendors, warehouses, and internal teams to obtain pricing and availability information.
• Maintain accurate customer, order, and inventory records within the ERP system.
• Assist with order tracking, shipment status updates, and customer communication.
• Support inventory management activities, including stock inquiries and parts availability verification.
• Develop knowledge of HVAC equipment, replacement parts, andmanufacturerproduct offerings.

Qualifications:

• High school diploma or equivalent required;Associate’s degree in Business, HVAC Technology, or related field preferred.
• 1-3 years of experience in customer service, inside sales, HVAC, distribution, warehouse operations, or related fields preferred.
• Basic understanding of HVAC equipment and replacement parts preferred.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and manage priorities infast-paced environment.
• Ability to interpret equipment model and serial number information.

Preferred Attributes:

• Strong attention to detail and accuracy.
• Customer-focused with a professional and responsive approach.
• Interest in HVAC systems and technical product knowledge.
• Strong problem-solving and troubleshooting abilities.
• Team-oriented mindset and willingness to support service and operations teams.