Technical Sales Support Engineer

Bluegrass Hydronics & Pump, LLC; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

Bluegrass Hydronics & Pump, LLC is seeking a skilled individual to provide technical support for HVAC systems and assist Sales Representatives. The ideal candidate should have strong interpersonal skills, technical writing abilities, and experience in mechanical engineering, with knowledge of HVAC systems being a significant advantage.

This role involves reading technical specifications, commissioning HVAC equipment, and ensuring compliance with industry standards. A Bachelor’s in Mechanical Engineering is preferred.

Qualifications

• Proficient in technical writing for communication.
• Exceptional interpersonal and customer service abilities.
• Strong analytical and problem-solving skills required.
• Must have general computer knowledge.

Responsibilities

• Support Sales Representatives with technical issues.
• Interpret specifications and plans for constructions.
• Provide operational support and training for customers.
• Inspect projects and ensure proper equipment installation.

Skills

Interpersonal and communication skills

Technical writing

Analytical and problem-solving skills

Organizational skills

Proficiency in Word, Excel, Outlook

Education

Bachelor of Science in Mechanical Engineering

Tools

HVAC systems knowledge

Job description

An individual in this position should have strong interpersonal and communication skills, as well as a high technical/engineering ability. A background in mechanical engineering or another engineering discipline is required. Experience in technical sales, field/job-site conditions in construction, and previous experience in the HVAC industry are a plus.

Primary Functions

• Perform supporting role for all Sales Representatives within the company.
• Read and interpret technical specifications and plans developed for constructing/renovating a commercial building.
• Apply common HVAC unit components in accordance with manufacturer recommendations and industry standards.
• Identify and resolve operational issues.
• Provide input to installing contractors or service entities to expedite resolution of equipment operational issues.
• Provide support to commissioning agencies for new HVAC system installs, take lead as responsible party for resolving all punch list items related to HVAC equipment.
• Commission and troubleshoot various types of new commercial and industrial HVAC equipment installations, including systems (factory training provided): VRV, rooftop units, chillers, air handlers, water source heat pumps, DX split systems, factory controls systems, VFDs.
• Provide owner training for new equipment installs.
• Provide operational support for customers, assisting with understanding equipment.
• Inspect projects prior to startup services and on a regular basis to verify proper installation of our equipment.
• Act as the “factory equipment expert” to contractors, serving as a point of contact to answer installation questions.
• Author technical investigation reports to be communicated with owners, manufacturers, architects, consulting engineers, installing contractors, and commissioning agencies as needed.
• Work closely with manufacturers to report application, operational, or quality issues, taking lead on driving issues to robust resolution.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Requirements

• Proficient in technical writing used in all forms of internal and field communication.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• General computer knowledge with emphasis on Word, Excel, Outlook.
• Superior understanding of HVAC systems is a plus.
• Will consider a recent engineering graduate without HVAC experience.
• Ability to create and manage your own schedule to best support customers.
• Great organizational skills with ability to prioritize and complete multiple tasks on time.
• Ability to travel daily to local job sites within approximately three hours one way.
• Ability to remain at job sites as needed beyond an eight-hour work day.
• Ability to travel overnight to manufacturer training sessions and occasional out-of-state job sites.
• Ability to explain technical issues to both technical and non-technical employees and customers.
• Ability to attend local community college to attain an HVAC Journeyman’s license; costs for training paid by Thermal Equipment Sales; employee will be paid a salary and attend classes during normal working hours while also performing work when not in class.

Qualifications and Experience

• Bachelor of Science in Mechanical Engineering preferred; Bachelor degrees in other engineering disciplines will be considered.
• Good driving record with current driver’s license.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical ability to visit construction sites and owner’s buildings as needed, including the ability to climb a ladder when needed to access rooftop equipment.
• Ability to lift up to 50 pounds; be able to push, pull, carry, or maneuver heavier items with additional manpower or appropriate devices.

About the Company

Thermal Equipment Sales (TES), Bluegrass Hydronics & Pump (BHP), and Technical Products Sales and Service (TPSS) are sister companies proudly representing leading HVAC and hydronic equipment manufacturers across Kentucky and surrounding regions. TES specializes in air-side HVAC equipment; BHP focuses on pumps, boilers, and hydronic systems; TPSS leads in cooling tower solutions and related systems. We partner closely with consulting engineers, mechanical contractors, and building owners to design, sell, and service equipment for new construction, renovation, and replacement projects.