HVAC Customer Support

Spectrum Careers; Gaithersburg (MD); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employee discounts

Opportunities for career growth

Job summary

Spectrum Careers is seeking a friendly, knowledgeable In-Store Customer Service Associate in Gaithersburg, Maryland. This position is customer-facing, serving as the first point of contact for contractors, technicians, and homeowners. Your HVAC knowledge will be essential in assisting customers with their projects.

Responsibilities include greeting customers, providing product information, and processing transactions. The ideal candidate will have prior HVAC experience, excellent communication skills, and a genuine desire to help customers succeed.

Benefits include competitive pay, health coverage, and opportunities for advancement.

Qualifications

• 1–3 years of experience in HVAC.
• Strong communication skills for diverse clientele.
• Basic computer proficiency for sales and inventory.

Responsibilities

• Greet and assist customers in finding parts and supplies.
• Provide answers and guidance on HVAC systems.
• Process sales transactions accurately.

Skills

HVAC knowledge

Customer service skills

Problem-solving

Job description

In-Store Customer Service Associate — HVAC Knowledge Required

About the Role

We are looking for a friendly, knowledgeable Customer Service Associate to join our team on the floor. This is a customer-facing role — you\'ll be the first point of contact for contractors, technicians, and homeowners walking through our doors. If you love talking shop, solving problems, and actually know your way around HVAC equipment, we want to hear from you.

Responsibilities

• Greet and assist customers in person, helping them find the right parts, equipment, and supplies for their projects
• Answer product questions and provide basic technical guidance on HVAC systems, components, and applications
• Process sales transactions accurately and efficiently at the point of sale
• Assist with special orders, returns, and product availability inquiries
• Maintain a clean, organized, and well-stocked sales floor
• Build relationships with repeat customers — contractors and technicians especially — and earn their trust over time
• Collaborate with the warehouse and purchasing teams to track down hard-to-find items
• Stay current on new products, brands, and industry trends

Qualifications

• 1–3 years of experience in HVAC, whether in the field, at a supply house, or in a related trade
• Comfortable talking with both professionals and DIY homeowners — you can adjust your communication style depending on who\'s asking
• Strong people skills and a genuine interest in helping customers succeed
• Basic computer proficiency for point-of-sale and inventory systems
• Ability to stand for extended periods and occasionally lift up to 50 lbs
• EPA 608 certification is a plus but not required

Benefits

• Competitive hourly pay based on experience
• Health, dental, and vision benefits
• Employee discounts on equipment and supplies
• Opportunities to grow into outside sales, purchasing, or management roles