HVAC Customer Support

Spectrum Careers; Alexandria (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employee discounts on equipment and supplies

Opportunities for growth

Job summary

Spectrum Careers in Alexandria, Virginia is seeking an In-Store Customer Service Associate whose primary role is to assist customers, providing them with the right HVAC equipment and supplies. If you enjoy engaging with contractors and homeowners, this position offers a unique opportunity to be the first point of contact and solve various problems on the sales floor.

With a focus on building strong relationships with customers, you will be supported by health benefits, competitive pay, and the potential for career advancement into outside sales or management roles.

Qualifications

• 1–3 years of experience in HVAC, whether in the field, at a supply house, or in a related trade.
• Strong people skills and a genuine interest in helping customers succeed.
• EPA 608 certification is a plus but not required.

Responsibilities

• Greet and assist customers in person, helping them find the right parts and equipment.
• Answer product questions and provide basic technical guidance on HVAC systems.
• Maintain a clean, organized, and well-stocked sales floor.

Skills

HVAC experience

Customer service skills

Communication skills

Basic computer proficiency

Job description

In-Store Customer Service Associate — HVAC Knowledge Required

About the Role

We are looking for a friendly, knowledgeable Customer Service Associate to join our team on the floor. This is a customer-facing role — you\'ll be the first point of contact for contractors, technicians, and homeowners walking through our doors. If you love talking shop, solving problems, and actually know your way around HVAC equipment, we want to hear from you.

What You'll Do

• Greet and assist customers in person, helping them find the right parts, equipment, and supplies for their projects
• Answer product questions and provide basic technical guidance on HVAC systems, components, and applications
• Process sales transactions accurately and efficiently at the point of sale
• Assist with special orders, returns, and product availability inquiries
• Maintain a clean, organized, and well-stocked sales floor
• Build relationships with repeat customers — contractors and technicians especially — and earn their trust over time
• Collaborate with the warehouse and purchasing teams to track down hard-to-find items
• Stay current on new products, brands, and industry trends

What We\'re Looking For

• 1–3 years of experience in HVAC, whether in the field, at a supply house, or in a related trade
• Comfortable talking with both professionals and DIY homeowners — you can adjust your communication style depending on who\'s asking
• Strong people skills and a genuine interest in helping customers succeed
• Basic computer proficiency for point-of-sale and inventory systems
• Ability to stand for extended periods and occasionally lift up to 50 lbs
• EPA 608 certification is a plus but not required

Why Join Us

• Competitive hourly pay based on experience
• Health, dental, and vision benefits
• Employee discounts on equipment and supplies
• Opportunities to grow into outside sales, purchasing, or management roles