Inside Landscape Supply Customer Experience Specialist

Bee Green Recycling & Supply; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Bee Green Recycling & Supply is seeking an Inside Customer Service Representative to support daily store operations. You will assist customers in person, over the phone, and via email, learning landscaping materials to help customers make informed purchases.

The role emphasizes accurate order entry, professional communication, and the ability to manage multiple tasks in a busy retail setting, including delivering top-notch service and maintaining a presentable store.

Qualifications

• Able to work legally in the U.S.
• Excellent communication in person, on the phone, and in writing.
• Proficient with computers and basic software applications.
• Strong math, geometry, unit conversions, and measurements.
• Detail-oriented and reliable; punctual.
• Self-motivated and able to take initiative.
• Physically able to lift up to 25 lbs and stand for long periods.
• Works well in a fast-paced team environment.

Responsibilities

• Use Epicor BizTrack POS to enter orders and process payments with accuracy.
• Answer incoming calls with a positive, professional tone.
• Assist customers in selecting products and building quotes.
• Coordinate deliveries and scheduling.
• Guide customers through the sales process from start to finish.

Skills

Communication

Customer service

POS software

Google Suite

Attention to detail

Multi-tasking

Team player

Basic math

Tools

Epicor BizTrack

Google Office Suite

Job description

Bee Green Recycling & Supply is seeking an Inside Customer Service Representative to support daily store operations. You will assist customers in person, over the phone, and via email, learning landscaping materials to help customers make informed purchases.

The role emphasizes accurate order entry, professional communication, and the ability to manage multiple tasks in a busy retail setting, including delivering top-notch service and maintaining a presentable store.