Landscape Supply Customer Service Representative

Bee Green Recycling & Supply, LLC; Oakland (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Bee Green Recycling & Supply, LLC is seeking an Inside Customer Service Representative for our busy landscape supply store in Oakland. You will assist customers in person, over the phone, and via email, learning about soil, rock, mulch, irrigation, and related products to support purchasing decisions.

The role emphasizes accuracy, professionalism, and a strong customer experience, with daily tasks including POS entry, handling calls, guiding orders, scheduling deliveries, and maintaining product

Qualifications

• At least 18 years old and eligible to work in the U.S.
• Excellent communication skills in person, on the phone, and in writing.
• Proficient with computers and basic software applications.
• Comfortable with basic math, geometry, and unit conversions.
• Detail-oriented, reliable, and punctual.
• Self-motivated with initiative.
• Able to lift up to 25 lbs and stand/work on your feet all day.
• Capable of thriving in a fast-paced team environment.

Responsibilities

• Use POS software (Epicor BizTrack) to enter orders and take payments accurately.
• Answer incoming calls with a professional, helpful tone.
• Guide customers through their orders and product selections.
• Schedule deliveries and manage the sales process.
• Provide product information and build quotes when needed.
• Restock shelves and maintain a clean, presentable store.

Skills

Strong communication

Attention to detail

Customer service

Multitasking

Team player

Tools

Epicor BizTrack

Google Workspace

Job description

The Position

We are seeking a dependable and service-oriented Inside Customer Service Representative to join our team in our busy landscape supply store. This position plays a key role in supporting daily operations by assisting customers in person, over the phone, and through email. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced retail environment.

Success in this position requires the ability to learn about landscaping materials, such as soil, rock, mulch, hardscape installation and irrigation supplies, and to clearly communicate that information to customers to support their purchasing decisions. As the first point of contact for many of our customers, this role requires professionalism, accuracy, and a commitment to delivering an excellent customer experience. If you are organized, adaptable, and dedicated to quality service, we encourage you to apply.

What You'll Be Doing

• Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and have a strong attention to detail to make sure everything is accurate.
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of.
• Walk customers through their orders, helping them select the right products for their job.
• Scheduling deliveries
• Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up, to building detailed quotes for an entire backyard re-design.
• Learning about the products and services we offer, and able to provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage,
• Restock shelving and maintain a presentable store appearance.

Requirements

• At least 18 and legally eligible to work in the U.S.
• You’re a great communicator—both in-person, on the phone, and through written communication—and you genuinely enjoy helping people.
• Proficient with computers, and basic software applications (such as our point-of-sale software and Google Office Suite)
• Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product-related measurements.
• Detail-oriented and reliable. You double-check your work and show up on time, every time.
• Self-motivated and can take initiative without needing constant direction.
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting.
• Works well in a fast-paced team environment and can switch gears easily, while still delivering top-notch service

$22 - $24 an hour

Range dependent on skill and experience.