Landscape Supply Store - Customer Service Rep

Bee Green Recycling & Supply, LLC; Oakland (CA); On-site; USD 30,307 - 33,062; Full time

Job summary

A landscape supply company in Oakland, CA, seeks an Inside Customer Service Representative. This key role supports daily operations by assisting customers both in-person and online, utilizing point-of-sale software for transactions. Candidates must demonstrate strong communication, detail orientation, and the ability to thrive in a fast-paced retail setting. The salary for this position ranges from $22 to $24 an hour, depending on skill and experience.

Qualifications

• Must be at least 18 and legally eligible to work in the U.S.
• Great communicator—both in-person and in writing.
• Detail-oriented and reliable; double-check work.

Responsibilities

• Use point-of-sale software to enter orders and take payments.
• Answer incoming calls and assist customers.
• Schedule deliveries and maintain store appearance.

Skills

Strong communication skills

Attention to detail

Basic math and geometry calculations

Proficiency with computers

Customer service orientation

Tools

Epicor BizTrack

Google Office Suite

Job description

The Position

We are seeking a dependable and service‑oriented Inside Customer Service Representative to join our team in our busy landscape supply store. This position plays a key role in supporting daily operations by assisting customers in person, over the phone, and through email. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast‑paced retail environment.

Success in this position requires the ability to learn about landscaping materials, such as soil, rock, mulch, hardscape installation and irrigation supplies, and to clearly communicate that information to customers to support their purchasing decisions. As the first point of contact for many of our customers, this role requires professionalism, accuracy, and a commitment to delivering an excellent customer experience. If you are organized, adaptable, and dedicated to quality service, we encourage you to apply.

What You’ll Be Doing

• Use our point‑of‑sale software (Epicor BizTrack) to enter orders, take payments, and ensure everything is accurate.
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of.
• Walk customers through their orders, helping them select the right products for their job.
• Schedule deliveries.
• Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up or building detailed quotes for an entire backyard re‑design.
• Learn about the products and services we offer, and provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage.
• Restock shelving and maintain a presentable store appearance.

Requirements

• At least 18 and legally eligible to work in the U.S.
• You’re a great communicator—both in‑person, on the phone, and through written communication—and you genuinely enjoy helping people.
• Proficient with computers, and basic software applications (such as our point‑of‑sale software and Google Office Suite).
• Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product‑related measurements.
• Detail‑oriented and reliable. You double‑check your work and show up on time, every time.
• Self‑motivated and can take initiative without needing constant direction.
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting.
• Works well in a fast‑paced team environment and can switch gears easily, while still delivering top‑notch service.

Salary

$22 – $24 an hour, range dependent on skill and experience.