Landscape Supply Customer Service Representative

Bee Green Recycling & Supply; Oakland (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Bee Green Recycling & Supply in Oakland is seeking an Inside Customer Service Representative to join our busy landscape supply store. You’ll help customers in person, over the phone, and by email, using strong communication, attention to detail, and a friendly, professional demeanor to deliver excellent service.

Responsibilities include entering orders and processing payments with Epicor BizTrack, guiding customers to choose products like soil, rock, mulch, and irrigation supplies, scheduling

Qualifications

• 18 years or older and eligible to work in the U.S.
• Strong communication skills in person, on the phone, and in writing
• Proficient with computers and basic software (POS and Google Office)
• Ability to perform basic math, geometry, and unit conversions
• Detail-oriented, reliable, and punctual
• Self-motivated and able to take initiative
• Ability to lift up to 25 lbs and stand for long periods

Responsibilities

• Use Epicor BizTrack to enter orders, take payments, and ensure accuracy
• Answer calls with a positive, professional tone and assist customers
• Guide customers through orders and help them select the right products
• Schedule deliveries and support the sales process from quote to pickup or install
• Learn product lines (Hardscapes, Sod, Artificial Turf, Irrigation, Drainage)
• Restock shelves and maintain a clean, presentable store

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

Teamwork

Adaptability

Self-motivation

Positive phone manner

Tools

Epicor BizTrack

Job description

The Position

We are seeking a dependable and service-oriented Inside Customer Service Representative to join our team in our busy landscape supply store. This position plays a key role in supporting daily operations by assisting customers in person, over the phone, and through email. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced retail environment.

Success in this position requires the ability to learn about landscaping materials, such as soil, rock, mulch, hardscape installation and irrigation supplies, and to clearly communicate that information to customers to support their purchasing decisions. As the first point of contact for many of our customers, this role requires professionalism, accuracy, and a commitment to delivering an excellent customer experience. If you are organized, adaptable, and dedicated to quality service, we encourage you to apply.

What You'll Be Doing

• Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and have a strong attention to detail to make sure everything is accurate.
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of.
• Walk customers through their orders, helping them select the right products for their job.
• Scheduling deliveries
• Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up, to building detailed quotes for an entire backyard re-design.
• Learning about the products and services we offer, and able to provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage,
• Restock shelving and maintain a presentable store appearance.

Requirements

• At least 18 and legally eligible to work in the U.S.
• You’re a great communicator—both in-person, on the phone, and through written communication—and you genuinely enjoy helping people.
• Proficient with computers, and basic software applications (such as our point-of-sale software and Google Office Suite)
• Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product-related measurements.
• Detail-oriented and reliable. You double-check your work and show up on time, every time.
• Self-motivated and can take initiative without needing constant direction.
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting.
• Works well in a fast-paced team environment and can switch gears easily, while still delivering top-notch service

$22 - $24 an hour

Range dependent on skill and experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.