Inside Industrial Sales & Order Specialist

Santa Cruz Staffing; Watsonville (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Santa Cruz Staffing, Santa Cruz's premier recruiter for local, permanent, and direct-hire roles, is seeking an Inside Sales & Support Specialist for our growing client in Soquel. You will support customers through the full order lifecycle—from inquiry and entry through production coordination, shipment, and follow-up—emphasizing accuracy, ownership, and cross-functional teamwork.

This role offers a path to broaden industrial account responsibilities as you learn product specs, CRM systems, and

Qualifications

• Strong customer service and communication skills, both verbal and written.
• Professional judgment and the ability to manage customer expectations with tact and accuracy.
• Proficiency with Microsoft Office and Google Workspace; comfort using spreadsheets, documents, and email.
• Ability to learn order-management, CRM, database, design, or production-related software.
• Strong attention to detail, visual accuracy, and commitment to high-quality work.
• Excellent organization, follow-through, time management, and ability to manage multiple active orders or projects.

Responsibilities

• Serve as a primary point of contact for industrial customers by phone, email, and in person, responding professionally and efficiently.
• Work closely with Facility Managers, Safety Managers, and Clients identifying potential opportunities, logistical layout, and workflow logistics.
• Listen to customer needs, provide product and service information, and resolve routine issues while escalating complex requests appropriately.
• Enter, process, and manage customer orders accurately within company systems.
• Review customer information, artwork, specifications, pricing, shipping details, and order changes for completeness and accuracy.
• Monitor pending orders, customer comments, production status, and follow-up requirements to keep work moving on schedule.

Skills

Customer service

Communication

Attention to detail

Organization

Problem-solving

Cross-functional collaboration

Learning mindset

Tools

Microsoft Office

Google Workspace

CRM software

ERP systems

Job description

Santa Cruz Staffing, Santa Cruz's premier recruiter for local, permanent, and direct-hire roles, is seeking an Inside Sales & Support Specialist for our growing client in Soquel. You will support customers through the full order lifecycle—from inquiry and entry through production coordination, shipment, and follow-up—emphasizing accuracy, ownership, and cross-functional teamwork.

This role offers a path to broaden industrial account responsibilities as you learn product specs, CRM systems, and