Inside Fiber Sales Rep — High-Volume, Commission

Socket Fiber; Columbia Township (MO); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Free coaching/counseling for employees

Free fiber service

Tuition reimbursement

Community engagement opportunities

Job summary

Socket Fiber is hiring an Inside Commercial Sales Representative for our in-office team in Columbia. You will handle inbound and outbound calls, educate business customers on fiber internet, and guide them through install timelines.

The role emphasizes strong communication, CRM use, and a hustle-driven approach to meet sales targets. The position offers competitive hourly pay plus commission, with benefits including medical/dental/vision, life insurance, a 401k match, tuition reimbursement, and

Qualifications

• High school diploma or GED.
• 1–2 years of sales or call center experience.
• Experience using CRM systems or customer tracking tools.
• Comfortable working on the phone for extended periods.
• Ability to stay focused and positive in a high-volume environment.
• Excellent phone etiquette and verbal communication skills.
• Strong teamwork mindset and willingness to help wherever needed.

Responsibilities

• Take inbound calls from potential customers interested in Socket services.
• Make outbound calls to leads who have shown interest in our fiber offerings.
• Educate customers on our products, services, install process, and promotions.
• Understand fiber internet and explain it in simple, clear terms.
• Listen to customer needs and provide tailored recommendations.
• Build strong customer relationships by promoting long-term satisfaction, identifying retention opportunities, and helping reduce customer churn.
• Schedule first appointments and help move customers smoothly through the sales process.
• Use our CRM system to document conversations, track follow-ups, and log accurate information.
• Collaborate with internal teams to transfer calls and support a seamless customer experience.
• Stay current on product updates, service changes, and pricing adjustments.
• Meet or exceed individual sales goals and performance targets.

Skills

Communication skills

Upselling

CRM proficiency

Phone etiquette

Multitasking

Tools

CRM systems

Job description

Socket Fiber is hiring an Inside Commercial Sales Representative for our in-office team in Columbia. You will handle inbound and outbound calls, educate business customers on fiber internet, and guide them through install timelines.

The role emphasizes strong communication, CRM use, and a hustle-driven approach to meet sales targets. The position offers competitive hourly pay plus commission, with benefits including medical/dental/vision, life insurance, a 401k match, tuition reimbursement, and