Inside Commercial Sales Representative

Socket Fiber; Columbia Township (MO); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Free coaching/counseling for employees

Free fiber service

Tuition reimbursement

Community engagement opportunities

Job summary

Socket Fiber is hiring an Inside Commercial Sales Representative for our in-office team in Columbia. You will handle inbound and outbound calls, educate business customers on fiber internet, and guide them through install timelines.

The role emphasizes strong communication, CRM use, and a hustle-driven approach to meet sales targets. The position offers competitive hourly pay plus commission, with benefits including medical/dental/vision, life insurance, a 401k match, tuition reimbursement, and

Qualifications

• High school diploma or GED.
• 1–2 years of sales or call center experience.
• Experience using CRM systems or customer tracking tools.
• Comfortable working on the phone for extended periods.
• Ability to stay focused and positive in a high-volume environment.
• Excellent phone etiquette and verbal communication skills.
• Strong teamwork mindset and willingness to help wherever needed.

Responsibilities

• Take inbound calls from potential customers interested in Socket services.
• Make outbound calls to leads who have shown interest in our fiber offerings.
• Educate customers on our products, services, install process, and promotions.
• Understand fiber internet and explain it in simple, clear terms.
• Listen to customer needs and provide tailored recommendations.
• Build strong customer relationships by promoting long-term satisfaction, identifying retention opportunities, and helping reduce customer churn.
• Schedule first appointments and help move customers smoothly through the sales process.
• Use our CRM system to document conversations, track follow-ups, and log accurate information.
• Collaborate with internal teams to transfer calls and support a seamless customer experience.
• Stay current on product updates, service changes, and pricing adjustments.
• Meet or exceed individual sales goals and performance targets.

Skills

Communication skills

Upselling

CRM proficiency

Phone etiquette

Multitasking

Tools

CRM systems

Job description

Description

Are you confident on the phone, curious by nature, and ready to help customers find the best internet solution? Do you love turning interest into action—and conversations into closed deals?

Socket is looking for an Inside Commercial Sales Representative to join our fast-paced, in-office team in Columbia. You’ll handle a mix of inbound and outbound calls—educating business customers, answering questions, and offering the best-fit services to meet their needs. Whether it’s helping someone understand our fiber internet, walking them through install timelines, or converting a warm lead into a sale, you’ll be a key player in our growth.

This is a high-volume, customer-focused role that requires strong communication, tech comfort, and a willingness to hustle.

The hours for this position are 8 am - 5 pm M-F and this is an in-office role only.

What You’ll Do

• Take inbound calls from potential customers interested in Socket services
• Make outbound calls to leads who have shown interest in our fiber offerings
• Educate customers on our products, services, install process, and promotions
• Understand fiber internet and explain it in simple, clear terms
• Listen to customer needs and provide tailored recommendations
• Build strong customer relationships by promoting long-term satisfaction, identifying retention opportunities, and helping reduce customer churn
• Schedule first appointments and help move customers smoothly through the sales process
• Use our CRM system to document conversations, track follow-ups, and log accurate information
• Collaborate with internal teams to transfer calls and support a seamless customer experience
• Stay current on product updates, service changes, and pricing adjustments
• Meet or exceed individual sales goals and performance targets

What Will Help You Stand Out

• Experience handling multi-line phones and multi-channel inquiries (phone, chat, email)
• Ability to upsell or recommend additional products based on customer needs
• Comfortable managing multiple tasks and systems at once

Desired Attributes

• Outgoing and confident communicator
• Naturally persuasive with strong problem-solving instincts
• Tech-comfortable and willing to learn new tools and systems
• Reliable, detail-oriented, and self-motivated
• Driven to succeed in a fast-paced, goal-oriented environment

A Day in the Life

You’ll spend your day balancing inbound calls from people asking about Socket and outbound calls to leads who’ve shown interest. Some conversations will turn into sales right away; others will take a few follow-ups. You’ll schedule appointments, answer product questions, and explain the basics of fiber internet in clear terms. All the while, you’ll document your calls and keep your pipeline moving.

Why Join Socket?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

• Competitive hourly pay plus commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

Respect: Toward all customers, communities, property, and coworkers.

Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.

Transparency: In our commitments, service experiences, and business relationships.

Progress: Growth is proof of our dedication to improving lives and communities.

Winning: Every conversation is a chance to gain a customer for life.

Requirements

What We’re Looking For

• High school diploma or GED
• 1-2 years of sales or call center experience
• Experience using CRM systems or customer tracking tools
• Comfortable working on the phone for extended periods
• Ability to stay focused and positive in a high-volume environment
• Excellent phone etiquette and verbal communication skills
• Strong teamwork mindset and willingness to help wherever needed