Customer Service & Outside Sales Support Specialist

Social Influence LLC; Kentwood (MI); On-site; USD 24,796 - 27,552; Full time

Job summary

A dynamic marketing firm in Kentwood, Michigan, is seeking a detail-oriented Customer Service Rep/Outside Sales Support. In this role, you'll support Outside Sales Representatives, manage customer orders, and maintain communication to ensure customer satisfaction. The ideal candidate has a strong background in order management, excellent communication skills, and the ability to work in a fast-paced environment. Join us to help deliver quality products matching customer specifications.

Qualifications

• Detail-oriented with strong organizational skills.
• Ability to adapt in a fast-paced environment with shifting priorities.
• Familiarity with printing processes or label production is a plus.

Responsibilities

• Support assigned Outside Sales Representative.
• Audit orders for pricing, quantity, and delivery.
• Respond to customer inquiries via phone, email, and online.
• Manage customer orders using ERP systems.
• Coordinate with Graphic Design for customer artwork.
• Maintain customer inventory in the database.
• Ensure specifications and deadlines are met.
• Assist finance with overdue collections.

Skills

Attention to detail

Communication skills

Problem-solving

Organizational skills

Multitasking

Microsoft Office Suite

Ability to work independently

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

ERP systems

Microsoft Outlook

Microsoft Excel

Job description

A dynamic marketing firm in Kentwood, Michigan, is seeking a detail-oriented Customer Service Rep/Outside Sales Support. In this role, you'll support Outside Sales Representatives, manage customer orders, and maintain communication to ensure customer satisfaction. The ideal candidate has a strong background in order management, excellent communication skills, and the ability to work in a fast-paced environment. Join us to help deliver quality products matching customer specifications.