Sales CRM & Operations Coordinator (Onsite)

Crystal Flash; Grand Rapids (MI); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Crystal Flash is seeking a CRM-focused Sales Support role to enhance the effectiveness of its Commercial and Residential Sales teams. The position is onsite at the Grand Rapids, Michigan office, reporting to the VP of Sales and Customer Support.

You will maintain CRM records, train users, build dashboards, and ensure data quality while coordinating with Marketing, Customer Support, and Operations to support leads and opportunities.

Formación

• Hands-on CRM experience including maintaining records, tracking leads and opportunities.
• Experience with Microsoft Dynamics 365 or a comparable CRM is preferred.
• Three or more years in sales support or related administrative roles.
• Proficiency in Outlook, Excel, Word, PowerPoint and Teams.

Responsabilidades

• CRM ownership and SME for daily use, data quality, reporting and training.
• Coordinate reviews, signatures and approvals; maintain current documents in shared locations.
• Route incoming leads to sales, support appointment setting and follow-ups.
• Prepare recurring CRM and sales activity reports and dashboards.
• Support event planning, scheduling and coordination with Marketing and Operations.

Conocimientos

CRM ownership

Data quality

Reporting dashboards

User training

Sales coordination

Educación

High school diploma

Associate/Bachelor preferred

Herramientas

Microsoft Dynamics 365

Descripción del empleo

Crystal Flash is seeking a CRM-focused Sales Support role to enhance the effectiveness of its Commercial and Residential Sales teams. The position is onsite at the Grand Rapids, Michigan office, reporting to the VP of Sales and Customer Support.

You will maintain CRM records, train users, build dashboards, and ensure data quality while coordinating with Marketing, Customer Support, and Operations to support leads and opportunities.