Inside Customer Service & Sales Specialist

Felix Storch Inc; Edison (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/ Dental Insurance

Vision and AD&D insurance

Transit Check and 125 Medical plans

401K with company match

Paid Vacation and Sick time

Discretionary bonuses and Profit Shar–

Job summary

SUMMIT Appliance, a Division of Felix Storch, Inc., is seeking a Customer Service Representative for our Edison, NJ office. Join our call center team handling telephone and email inquiries and assisting sales and parts and service departments.

Responsibilities include processing orders, providing product information, resolving shipping and delivery issues, and delivering professional customer service; some overtime may be required.

Qualifications

• Associate degree or some advanced education and equivalent experience.
• 2–3 years customer service or inside sales experience with high call volume and emails.
• Strong analytical skills to resolve issues promptly.
• Ability to plan and organize workload to multiple demands.
• Must be a team player and open to new tasks.
• Strong computer, Excel, and email skills
• Ability to compose grammatically correct emails
• Ability to work with minimum supervision
• Energetic, independent, with the ability to plan, organize and multitask
• Problem solving, attention to detail and customer service focus.

Responsibilities

• Handle incoming requests for sales help and customer service via email and telephone.
• Help customers place orders for merchandise or parts.
• Enter orders into our computer system and follow through with them.
• Provide information on our appliances to customers as requested.
• Communicate with customers and dealers and resolve problems related to shipping, delivery and operating their appliances.
• Some basic internet research to support the sales and service departments.
• Always providing professional and courteous customer service.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Time management

Organizational skills

Education

Associate degree or some college

Tools

Excel

Job description

SUMMIT Appliance, a Division of Felix Storch, Inc., is seeking a Customer Service Representative for our Edison, NJ office. Join our call center team handling telephone and email inquiries and assisting sales and parts and service departments.

Responsibilities include processing orders, providing product information, resolving shipping and delivery issues, and delivering professional customer service; some overtime may be required.