Customer Service Representative- Call Center

Felix Storch Inc; Edison (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/ Dental Insurance

Vision and AD&D insurance

Transit Check and 125 Medical plans

401K with company match

Paid Vacation and Sick time

Discretionary bonuses and Profit Shar–

Job summary

SUMMIT Appliance, a Division of Felix Storch, Inc., is seeking a Customer Service Representative for our Edison, NJ office. Join our call center team handling telephone and email inquiries and assisting sales and parts and service departments.

Responsibilities include processing orders, providing product information, resolving shipping and delivery issues, and delivering professional customer service; some overtime may be required.

Qualifications

• Associate degree or some advanced education and equivalent experience.
• 2–3 years customer service or inside sales experience with high call volume and emails.
• Strong analytical skills to resolve issues promptly.
• Ability to plan and organize workload to multiple demands.
• Must be a team player and open to new tasks.
• Strong computer, Excel, and email skills
• Ability to compose grammatically correct emails
• Ability to work with minimum supervision
• Energetic, independent, with the ability to plan, organize and multitask
• Problem solving, attention to detail and customer service focus.

Responsibilities

• Handle incoming requests for sales help and customer service via email and telephone.
• Help customers place orders for merchandise or parts.
• Enter orders into our computer system and follow through with them.
• Provide information on our appliances to customers as requested.
• Communicate with customers and dealers and resolve problems related to shipping, delivery and operating their appliances.
• Some basic internet research to support the sales and service departments.
• Always providing professional and courteous customer service.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Time management

Organizational skills

Education

Associate degree or some college

Tools

Excel

Job description

Customer Service Representative- Call Center

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

SUMMIT Appliance, a Division of Felix Storch, Inc. is a 57-year-old private business, located in the Bronx, NY and Edison, NJ. We are a manufacturer and distributor of major appliances, including vaccine, healthcare and life science refrigeration. For a more complete company history candidates are encouraged to visit our website, www.summitappliance.com .

We are adding staff to handle our recent growth, and anticipated growth from the largest product expansion in our history. As a manufacturer of specialty and healthcare appliances, we seek an individual to join our customer service and sales team to handle telephone and email inquiries and assist our sales and parts and service departments. Our company provides opportunities for staff to advance within the company.

Please note that this is an in-office role located at our Edison, NJ office.

The candidate must have flexible hours to work an 8-hour shift within the 7:00 AM to 6:00 PM range. (Monday to Friday). Some paid overtime may be required.

Customer service representative responsibilities include, but are not limited to:

• Handling incoming requests for sales help and customer service via email and telephone.
• Helping customers place orders for merchandise or parts as needed.
• Entering orders into our computer system and following through with
• Providing information on our appliances to customers as requested.
• Communicating with customers and dealers and resolving problems related to shipping, delivery and operating their appliances.
• Some basic internet research to support the sales and service departments.
• Always providing professional and courteous customer service.

Minimum Requirements:

• An associate degree or some advanced education and equivalent experience.
• Minimum of 2-3 years customer service or inside sales experience dealing with high call volume and emails.
• Solid analytical skills necessary to make decisions and resolve issues in a timely manner.
• Ability to plan and organize activities and workload to multiple demands.
• Must be a team player.
• Must be willing to openly accept new tasks.
• Strong computer, Excel, and email skills
• Ability to compose grammatically correct and concise emails
• Ability to work with minimum supervision
• Highly energetic, independent, with the ability to plan, organize and multitask
• A passion for problem solving,
• A commitment to follow through as well as attention to detail and an understanding of customer service principles.
• Some experience with major appliances is a plus but is not required.

Rate of Pay:

$20-$22/ hour, commensurate with education and experience

All Summit Employees Receive:

• Medical/ Dental Insurance (Some employee contribution is required)
• Company paid Vision and AD&D insurance
• Transit Check and 125 Medical plans
• 401K with a company match
• Paid Vacation and Sick time
• Discretionary bonuses and Profit Sharing

Candidates will be given two short tests to assess their ability to problem solve and determinate Excel and writing ability.

Pay Range $22 / hr

Location Edison

About the Organization Summit Appliance (http://www.summitappliance.com/), a Division of Felix Storch, Inc. is a 57‑year‑old private business. Our headquarters is located in the Hunts Point section of the Bronx with facilities in Edison, NJ and Freehold, NJ. We are a manufacturer and distributor of major appliances, including vaccine, healthcare and life science refrigeration. We are adding staff to handle our recent growth, and the anticipated growth from the largest product expansion in our history.

This position is currently accepting applications.