Customer Solutions & Quotes Specialist

Summit Electric Supply; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Summit Electric Supply seeks an upbeat Customer Service Representative to handle customer inquiries by phone, email, and in person. You will work closely with the Service Center sales staff to deliver exceptional service and meet customer needs across product questions, orders, and quotations.

The role emphasizes strong communication, problem-solving, and pricing negotiations, with a path to contribute to a fast-paced electrical distributor environment.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Time management: organize and manage multiple priorities and meet deadlines.
• Flexibility to adapt to change.

Responsibilities

• Understand product capabilities and Summit’s warranties and services.
• Develop new and existing customer relationships to meet needs.
• Assist customers by phone, internet, orders, quotations, or questions.
• Negotiate profitable pricing with customers and suppliers.
• Follow up on orders, challenges, and needs.
• Resolve customer concerns quickly and effectively.
• Assist counter and warehouse teams as needed.

Skills

Interpersonal skills

Communication skills

Time management

Adaptability

Customer service

Education

High school diploma or GED

EPEC Certification (Bronze/Silver/Gold)

Job description

Summit Electric Supply seeks an upbeat Customer Service Representative to handle customer inquiries by phone, email, and in person. You will work closely with the Service Center sales staff to deliver exceptional service and meet customer needs across product questions, orders, and quotations.

The role emphasizes strong communication, problem-solving, and pricing negotiations, with a path to contribute to a fast-paced electrical distributor environment.