Client Experience Leader — Empower Teams & Service Excellence

GME Supply; Columbia Township (MO); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Company HSA Contributions

Add On Insurance Options

Free Employee Assistance Program

Generous PTO & Holidays

Volunteer PTO

Retirement Options

Job summary

GME Supply is seeking a Client Services Manager to oversee the Client Services department, drive team performance, and optimize customer experience across channels. The role emphasizes development of staff, process improvements, and collaboration with other teams to deliver timely, high-quality customer support.

The ideal candidate will lead with a focus on culture, accountability, and customer satisfaction, guiding processes from inquiry to resolution while promoting internal growth and

Qualifications

• 2–5 years of experience in a client-facing, people management role.
• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Oversee all activity within the Client Services department and manage the team toward individual and department goals.
• Own and optimize internal processes, systems, and customer experience initiatives across teams.
• Ensure high-quality customer interactions and timely responses to calls, orders, chats, and emails.
• Develop employees and promote internal growth opportunities within the staff.

Skills

Client Experience Management

Personnel Development

Interdepartmental Collaboration

Leadership & Mentorship

Communication & Organization

Education

Bachelor's degree in Business, Marketing, Communications

Job description

GME Supply is seeking a Client Services Manager to oversee the Client Services department, drive team performance, and optimize customer experience across channels. The role emphasizes development of staff, process improvements, and collaboration with other teams to deliver timely, high-quality customer support.

The ideal candidate will lead with a focus on culture, accountability, and customer satisfaction, guiding processes from inquiry to resolution while promoting internal growth and