Inside CSR & Telesales Specialist – Weekdays + Benefits

Fixture Zone Inc.; Phoenix (AZ); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical benefits after 90 days

Sick leave 40 hours after 90 days

Vacation 40 hours after 12 months

7 paid holidays

Résumé du poste

The Fixture Zone (TFZ) is a family-owned distributor specializing in retail fixtures and point-of-purchase solutions. We pride ourselves on delivering quality products and personalized service to our customers. TFZ is expanding and seeking a passionate Inside CSR and Telesales Associate to join our team. If you excel in customer service and outbound calling, this role is perfect for you!

Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. No weekends.

Qualifications

• 1–2 years’ experience in a call center sales environment.
• Proficiency in customer service software (Big Commerce, MAS90/Sage 100, Monday, or similar systems).
• Ability to work under pressure and prioritize multiple tasks.
• Strong independent and team-working skills.
• Excellent listening and problem-solving abilities.
• Commitment to understanding customer needs and making product recommendations.

Responsabilités

• Make and receive calls to promote and sell our products and services.
• Respond to customer inquiries using standard scripts or talking points.
• Process customer requests efficiently.
• Work Monday through Friday, 8:00 a.m. to 4:30 p.m. (No weekends).
• Provide detailed information about our products and services.
• Conduct follow-up communications with existing customer accounts.
• Draft quotes and process purchase orders.
• Confirm stock and lead times with vendors.
• Resolve customer issues, escalating issues when necessary.
• Process customer payments and refunds.
• Collaborate with team members and other departments to ensure excellent communication, team morale, customer satisfaction, and loyalty.

Connaissances

Call center sales

Customer service software

Multitasking under pressure

Team player

Active listening

Product recommendations

Outils

Big Commerce

MAS90/Sage 100

Monday

Description du poste

The Fixture Zone (TFZ) is a family-owned distributor specializing in retail fixtures and point-of-purchase solutions. We pride ourselves on delivering quality products and personalized service to our customers. TFZ is expanding and seeking a passionate Inside CSR and Telesales Associate to join our team. If you excel in customer service and outbound calling, this role is perfect for you!

Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. No weekends.