Client Solutions Representative

Cfs Inc; Norton (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Training and growth potential

Competitive pay

Job summary

Cfs Inc, located in Norton, Massachusetts, is seeking a reliable and detail-oriented CSR/Inside Sales Representative. In this hybrid role, you will support our outside sales team while directly managing client relationships. Your responsibilities will include handling inquiries, product sourcing, order fulfillment, and billing to ensure a seamless client experience.

This full-time position offers competitive pay, excellent benefits including tuition reimbursement, and growth potential within a supportive team environment. Join us in effectively marketing brands through effective solutions.

Qualifications

• 12+ months of office experience preferred.
• Ability to interpret business correspondence and procedures.
• Fast and independent learner.

Responsibilities

• Provide high-level support to the outside sales team.
• Manage client relationships from inquiries to fulfillment.
• Process month-end billing activities accurately.

Skills

Customer service focus

Detail-oriented

Effective communication

Organizational skills

Ability to work independently

Education

High School diploma with some college or industry related experience

Job description

CFS is a growing promotional products distribution company specializing in branded merchandise, print, direct mail, and fulfillment services. With a team of 30, we deliver exceptional service and creative solutions to help our clients effectively market their brands.

We are looking for a reliable, detail-oriented, and customer focused CSR/Inside Sales Representative to join our team. In this hybrid role, you will provide high-level support to our outside sales team while directly managing client relationships. You will handle everything from initial inquiries and product sourcing to order fulfillment and billing, ensuring a seamless experience for our clients across promotional products, print, direct mail, and fulfillment projects.

This is an excellent opportunity for someone who enjoys both customer service and sales support in a fast-paced, small-company environment where your contributions are highly visible and impactful.

Qualifications

• High School diploma with some college or industry related experience preferred.
• 12+ months office experience preferred.
• Ability to interpret general business correspondence, policies, and procedures.
• Ability to work effectively within a team or independently.
• Effective written and verbal communicator.
• Fast and independent learner.
• Organized and detail oriented.

Responsibilities

• Position reports to the Director of Client Success.
• Work with team members to execute various projects to keep up with client needs.
• Inventory management tasks: inventory item set up; create and resize images; review receiving reports.
• Accurate and timely processing of month end billing activities.
• Escalate and inform management of client issues.
• Learn and maintain knowledge of CFS policies and procedures.
• Assist team members to effectively coordinate projects between departments.
• Learn and maintain a working knowledge of all systems.
• Assist with office tasks such as create welcome signs, hand out receiving reports, and hand out storage reports.
• Foster a positive relationship with peers and all other departments.
• Other duties and special projects as assigned.

Benefits

• Full-time position with competitive pay and benefits.
• We offer training, excellent benefits including tuition reimbursement, and growth potential.
• Salary commensurate with experience.