Inside Counter Sales/Customer Service Rep - HVAC, Plumbing, Hydronics

ZipRecruiter; Ridgefield (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading supplier of HVAC, Plumbing, and Hydronics is seeking an Inside Counter Sales/Customer Service Representative in Ridgefield, CT. The ideal candidate will manage client relationships, support sales efforts, and ensure customer satisfaction in a dynamic environment.

Benefits

Complete benefits package

Robust training programs

Competitive compensation

Encouraged long-term employment

Qualifications

• 1 to 3 years of related industry experience.
• Understanding of HVAC, plumbing, and hydronics supply business.

Responsibilities

• Support outside sales representatives and plumbing contractors.
• Process orders and maintain visual store inventory.
• Promote company products and promotions.

Skills

Self-motivated

Time-management

Relationship-building

Education

Associate’s Degree

Job description

Job Description

Position: Inside Counter Sales/Customer Service Representative – HVAC, Plumbing, Hydronics

Location: Ridgefield, CT

Type: Full-Time, Permanent

Compensation: $45,000 to $65,000 Plus Bonus/Incentive

About the Company:

As the region’s leading supplier of HVAC, Plumbing, and Hydronics, the company has multiple locations throughout the region. This multi-organization prides itself on delivering the highest quality and best value industry products to each of their clients.

About the Position:

The Inside Counter Sales/Customer Service Representative must be organized, thoughtful, and willing to work with a competitive internal team as well as with contractor clients to help grow the business. The successful candidate will be responsible for maintaining relationships with all counter sales clients. Care for these customers is critical to success. This person must be able to self-direct and work independently. Knowledge of the local market is a MUST.

The successful candidate will work with all colleagues towards the overall success of the company, measured by financial performance, customer satisfaction, and a positive work environment.

Responsibilities:

• Support outside sales representatives and plumbing and heating contractors
• Process orders, track work orders, and pull customer orders
• Maintain visual store inventory and unload freight
• Promote company products and promotions

Education and Experience:

The candidate must possess an Associate’s Degree or equivalent from a two-year college or technical school, have 1 to 3 years of related industry experience, and fully understand the HVAC, plumbing, and hydronics supply business.

Attributes:

The candidate should possess:

• Self-motivated attitude and strong time-management skills
• 1 to 3 years of industry experience
• Prior customer service experience is a plus
• Initiative and a strong work ethic
• A track record of exceeding sales goals
• Enjoyment in helping clients achieve objectives
• Quick learning ability and openness to training
• Attention to detail, perseverance, and pursuit of excellence
• Understanding and application of sales qualifying processes
• Use of open-ended questions and active listening
• Ability to develop cost-benefit analyses demonstrating ROI
• Focus on value differentiation
• Strong relationship-building skills
• Collaboration with team members
• Ability to overcome objections and educate prospects/customers
• Collaborative approach in solution development with prospects

Accountabilities:

• Meet parts requests efficiently through effective communication
• Handle questions and requests, prioritizing responses to maximize sales effectiveness
• Manage sales territory to exceed KPIs
• Source quality parts with competitive pricing and negotiate prices
• Support promotional activities to grow the parts department

Opportunity:

• Maintain a high reputation by delivering excellence
• Ensure on-time, on-budget delivery and excellent customer service
• Complete benefits package
• Robust training programs
• Competitive compensation
• Work hard, play hard culture
• Encouraged long-term employment and career growth
• High employee retention rate