Inside Counter Sales/Customer Service Rep - HVAC, Plumbing, Hydronics

ZipRecruiter; New Fairfield (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading supplier in HVAC, Plumbing, and Hydronics is seeking an Inside Counter Sales/Customer Service Representative to support sales and maintain client relationships. The ideal candidate will have a strong work ethic, sales experience, and a commitment to customer satisfaction. This full-time role offers competitive compensation and benefits in a collaborative work environment.

Benefits

Complete benefits package

Excellent training programs

Competitive compensation package

Long-term employment opportunities

Qualifications

• 1 to 3 years of related industry experience.
• Thorough understanding of HVAC, plumbing, and hydronics supply business.

Responsibilities

• Support outside sales representatives and plumbing and heating contractors.
• Process orders, track work orders, and pull customer orders.
• Promote company products and promotions.

Skills

Customer Service

Sales

Time Management

Attention to Detail

Education

Associate’s Degree

Job description

Job Description

Position: Inside Counter Sales/Customer Service Representative – HVAC, Plumbing, Hydronics

Location: New Fairfield, CT

Type: Full-Time, Permanent

Compensation: $45,000 to $65,000 Plus Bonus/Incentive

About the Company:

As the region’s leading supplier of HVAC, Plumbing, and Hydronics, the company has multiple locations throughout the region. This multi-organization prides itself on delivering the highest quality and best value industry products to each and every one of their clients.

About the Position:

The Inside Counter Sales/Customer Service Representative must be organized, thoughtful, and willing to work with a competitive internal team as well as with contractor clients to help grow the business. Responsibilities include maintaining relationships with all counter sales clients, supporting a growing customer base, and working independently with knowledge of the local market.

The successful candidate will collaborate with colleagues to achieve overall company success, measured by financial performance, customer satisfaction, and a positive work environment.

Responsibilities:

1. Support outside sales representatives and plumbing and heating contractors.
2. Process orders, track work orders, and pull customer orders.
3. Maintain visual store inventory and unload freight.
4. Promote company products and promotions.

Education and Experience:

Must possess an Associate’s Degree or equivalent from a two-year college or technical school, with 1 to 3 years of related industry experience, and a thorough understanding of the HVAC, plumbing, and hydronics supply business.

Attributes:

The ideal candidate will have:

• A self-motivated attitude and strong time-management skills.
• 1 to 3 years of industry experience.
• Prior customer service experience is a plus.
• A strong work ethic and initiative.
• A track record of exceeding sales goals.
• Enjoyment in helping clients achieve objectives.
• Quick learning ability and openness to training and mentoring.
• Strong attention to detail, perseverance, and pursuit of excellence.
• Understanding and application of sales qualifying processes.
• Effective use of open-ended questions and active listening.
• Ability to develop cost-benefit analyses demonstrating ROI.
• Value differentiation skills.
• Ability to establish and maintain strong business relationships.
• Collaboration skills to ensure maximum impact for the company and customers.
• Capability to overcome objections and educate prospects/customers with new ideas.
• Ability to collaborate in solution development to achieve mutual goals.

Accountabilities:

• Meet parts requests efficiently through effective communication with manufacturers, account managers, and clients.
• Handle questions and requests from various sources, prioritizing responses to maximize sales effectiveness.
• Manage sales territory to exceed KPIs on a daily, weekly, monthly, and annual basis.
• Source quality parts using optimal pricing strategies and negotiate prices to maintain revenue requirements.
• Assist in planning and implementing promotional activities to grow the parts department.

Opportunity:

• The company maintains a high reputation for delivering excellence at all locations.
• Provides on-time, on-budget product delivery and excellent customer service.
• Offers a complete benefits package.
• Provides excellent training programs.
• Offers a competitive compensation package.
• Fosters a 'work hard, play hard' culture.
• Encourages long-term employment and career growth through dedication and performance.
• Maintains a high employee retention rate.