Boiler/Hydronic Tankless Technical Support Specialist

Rinnai America Corporation; Nevada (IA); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading company in tankless water heating is seeking a Technical Support Specialist to provide remote phone support for service and installation of their products. The role involves troubleshooting, documenting issues, and coordinating with various teams. Candidates should have a Technical Associate degree and 3-5 years of appliance repair experience. Effective communication and technical analysis skills are essential. The company offers a comprehensive benefits package including medical, dental, and professional development opportunities.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Professional development

Qualifications

• 3-5 years of proven appliance repair experience.
• Background in electronics, plumbing, hydronics, or boilers is advantageous.

Responsibilities

• Provide telephone support for service, installation, and troubleshooting.
• Document failure analysis results and maintain records.
• Coordinate with Sales, Marketing, Engineering, and Service teams.

Skills

Effective communication

Technical analysis

Customer service

Education

Technical Associate degree

Tools

Word

Excel

PowerPoint

Job description

Boiler/Hydronic Tankless Technical Support Specialist

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Rinnai America Corporation is the leader in tankless water heating, a rapidly growing technology as businesses and homes shift away from traditional tanks to efficient, endless hot water solutions. We are the only tankless water heating manufacturer in the US and are committed to our employees and community involvement.

Learn why Rinnai is a great place to work: https://www.rinnai.us/about/why-rinnai

Role Overview:

The Technical Support Specialist provides phone support for service, installation, and troubleshooting of Rinnai products. Responsibilities include identifying, documenting, and resolving quality and performance issues, and supporting repair and failure analysis of returned products. This is a remote position.

• Note: May require onsite training at our Corporate Office: 103 International Dr., Peachtree City, GA.
• Preferred experience: Hydronic systems, plumbing, or boiler experience.
• Familiarity with schematics and ladder diagrams is a plus.

Key Responsibilities:

• Provide telephone support for service, installation, and troubleshooting of Rinnai products.
• Follow through with repairs, rework, rebuilding, and maintenance of returned products; document failure analysis results.
• Coordinate with Sales, Marketing, Engineering, and Service teams to stay informed on product features and quality standards.
• Gather and document information on potential quality or performance issues from field organizations and engineering, suggesting corrective actions.
• Maintain detailed records of work orders, quality reports, failure analyses, returns, and shipping requests.
• Maintain tools and equipment provided by the company.
• Support business growth and adapt to changing environments.
• Perform other duties as assigned and adhere to company policies and procedures.

Minimum Requirements:

Knowledge:

• Technical Associate degree in plumbing, electrical engineering, or related experience.
• 3-5 years of proven appliance repair experience; background in electronics, plumbing, hydronics, or boilers is advantageous.

Skills:

• Effective communication skills, both written and verbal, with presentation abilities.
• Proficiency in Word, Excel, PowerPoint.
• Strong technical analysis skills.
• Ability to work with diverse teams and customers.
• Customer service and quality focus.

Abilities:

• Professional demeanor and confidence.
• Goal-oriented with strong technical and customer service orientation.
• High integrity and honesty.
• Independent yet team-oriented.

Physical Requirements:

• Prolonged sitting or standing, repetitive motions of wrists/hands/fingers.
• Effective communication skills for information exchange.

Environmental Conditions:

• No adverse environmental conditions expected.

Benefits include medical, dental, vision, prescriptions, FSA options, PTO, holidays, 401(k) with match, life insurance, disability, professional development, tuition reimbursement, volunteer days, discounts, and a commitment to diversity and inclusion.