Inside Counter Sales/Customer Service Rep - HVAC, Plumbing, Hydronics

ZipRecruiter; Meriden (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading supplier in HVAC, Plumbing, and Hydronics is seeking an Inside Counter Sales/Customer Service Representative in Meriden, CT. The ideal candidate will manage client relationships, support sales, and ensure customer satisfaction while maintaining high standards in a competitive environment.

Benefits

Complete benefits package

Excellent training programs

Very competitive compensation

Encouraged long-term employment and career growth

Qualifications

• 1 to 3 years of related industry experience required.
• Full understanding of HVAC, plumbing, and hydronics supply business.

Responsibilities

• Support outside sales representatives and plumbing and heating contractors.
• Process orders, track work orders, and pull customer orders.
• Promote company products and promotions.

Skills

Time Management

Customer Service

Sales

Attention to Detail

Education

Associate’s Degree

Job description

Job Description

Position: Inside Counter Sales/Customer Service Representative – HVAC, Plumbing, Hydronics
Location: Meriden, CT
Type: Full-Time, Permanent
Compensation: $45,000 to $65,000 Plus Bonus/Incentive

About the Company: As the region’s leading supplier of HVAC, Plumbing, and Hydronics, the company has multiple locations throughout the region. This multi-organization prides itself on delivering the highest quality and best value industry products to each and every one of their clients.

About the Position: The Inside Counter Sales/Customer Service Representative must be organized, thoughtful, and willing to work with a competitive internal team as well as with contractor clients to help grow the business. The successful candidate will maintain relationships with all counter sales clients. Care for these customers is critical to success. This person must be able to self-direct and work independently. Knowledge of the local market is a MUST.

The successful candidate will work with colleagues towards the overall success of the company, measured by financial performance, customer satisfaction, and a positive work environment.

Responsibilities:

• Support outside sales representatives and plumbing and heating contractors
• Process orders, track work orders, and pull customer orders
• Maintain visual store inventory and unload freight
• Promote company products and promotions

Education and Experience: Must possess an Associate’s Degree or equivalent from a two-year college or technical school, with 1 to 3 years of related industry experience. Full understanding of the HVAC, plumbing, and hydronics supply business is required.

Attributes:

• Self-motivated with strong time-management skills
• 1 to 3 years of industry experience
• Prior customer service experience is a plus
• Initiative taker with a strong work ethic
• Track record of exceeding sales goals
• Enjoys helping clients achieve objectives
• Quick learner, receptive to training and mentoring
• Attention to detail, perseverance, pursuit of excellence
• Understands and applies sales qualifying process
• Uses open-ended questions and active listening effectively
• Develops cost-benefit analyses demonstrating ROI
• Differentiates based on value
• Builds and maintains strong business relationships
• Collaborates with team members for maximum impact
• Overcomes objections and educates prospects/customers with new ideas
• Works with prospects in solution development to meet mutual goals

Accountabilities:

• Meet parts requests timely through effective communication with manufacturers, account managers, and clients
• Handle questions and requests efficiently, prioritizing responses to maximize sales effectiveness
• Manage sales territory effectively, exceeding KPIs
• Source quality parts using optimal pricing strategies, negotiate prices, and maintain revenue targets
• Assist in planning and implementing promotional activities to grow the parts department

Opportunity:

• Maintain high reputation by delivering excellence at all locations
• Ensure on-time, on-budget product delivery with excellent customer service
• Complete benefits package
• Excellent training programs
• Very competitive compensation
• Work hard, play hard culture
• Encouraged long-term employment and career growth
• High employee retention rate