Inside Counter Sales/Customer Service Rep - HVAC, Plumbing, Hydronics

ZipRecruiter; Middletown (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading supplier in HVAC, Plumbing, and Hydronics seeks an Inside Counter Sales/Customer Service Representative in Middletown, CT. The role involves supporting sales, processing orders, and maintaining customer relationships. Ideal candidates are self-motivated with industry experience and strong customer service skills.

Benefits

Comprehensive training programs

Competitive compensation

Complete benefits package

Encourage long-term employment

Work hard, play hard culture

Qualifications

• 1 to 3 years of related industry experience.
• Understanding of HVAC, plumbing, and hydronics supply business.

Responsibilities

• Support outside sales representatives and plumbing and heating contractors.
• Process orders and maintain visual store inventory.
• Promote company products and manage sales territory.

Skills

Self-motivated

Time-management

Customer service

Sales skills

Education

Associate’s Degree

Job description

Job Description

Position: Inside Counter Sales/Customer Service Representative – HVAC, Plumbing, Hydronics
Location: Middletown, CT
Type: Full-Time, Permanent
Compensation: $45,000 to $65,000 Plus Bonus/Incentive

About the Company: As the region’s leading supplier of HVAC, Plumbing, and Hydronics, the company has multiple locations throughout the region. This multi-organization prides itself on delivering the highest quality and best value industry products to each and every client.

About the Position: The Inside Counter Sales/Customer Service Representative must be organized, thoughtful, and willing to work with a competitive internal team as well as with contractor clients to help grow the business. The successful candidate will be responsible for maintaining relationships with all counter sales clients. Care for these customers is critical to success. This role requires self-direction and independence. Knowledge of the local market is a MUST.

The successful candidate will work with colleagues towards the overall success of the company, which is measured by financial performance, customer satisfaction, and a positive work environment.

Responsibilities:

• Support outside sales representatives and plumbing and heating contractors
• Process orders, track work orders, and pull customer orders
• Maintain visual store inventory and unload freight
• Promote company products and promotions

Education and Experience: The candidate must possess an Associate’s Degree or equivalent from a two-year college or technical school, have 1 to 3 years of related industry experience, and understand the HVAC, plumbing, and hydronics supply business.

Attributes:

• Self-motivated with strong time-management skills
• 1 to 3 years of industry experience
• Prior customer service experience is a plus
• Initiative, strong work ethic, and a track record of exceeding sales goals
• Enjoys helping clients achieve objectives
• Quick learner, open to training and mentoring
• Strong attention to detail, perseverance, and pursuit of excellence
• Understand and apply sales qualifying processes
• Use open-ended questions and active listening to gain customer insight
• Develop cost-benefit analyses to demonstrate ROI
• Differentiate based on value
• Build and maintain strong business relationships
• Collaborate effectively with team members
• Overcome objections and educate prospects/customers with new ideas
• Work with prospects to develop solutions for mutual goals

Accountabilities:

• Meet parts requests promptly through effective communication
• Handle questions and requests efficiently, prioritizing responses
• Manage sales territory to exceed KPIs
• Source quality parts with competitive pricing and negotiate costs
• Support promotional activities to grow the parts department

Opportunity:

• Deliver excellence and uphold the company's high reputation
• Ensure timely, budget-conscious delivery and excellent customer service
• Complete benefits package
• Comprehensive training programs
• Competitive compensation
• Work hard, play hard culture
• Encourage long-term employment and career growth
• High employee retention rate