Inside Account Manager - Complex Projects & Growth

Hirsch-Pipe-; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation/Sick/Holiday pay

Medical, dental and vision insurance

Profit sharing

401K + employer match

Flexible Spending Account

Long Term Disability

Employer paid life insurance

Employee purchase program

Job summary

Hirsch Pipe & Supply in Los Angeles is seeking an Inside Customer Service Representative to manage large, complex accounts from bid to project completion. You will support customers by phone and email, delivering timely quotes and updates while building lasting relationships within the MAC team.

Ideal candidates are customer-focused, organized, and eager to grow into future sales leadership. This role offers a path for advancement in a dynamic, fast-paced plumbing and HVAC supply environment.

Qualifications

• Previous experience in customer service, inside sales, account management, or a related role preferred.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple customer accounts, projects, and deadlines simultaneously.
• Comfortable communicating professionally by phone and email.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work effectively both independently and as part of a team.
• Comfortable learning new products, systems, and industry terminology.
• Basic computer skills, including Microsoft Office and the ability to learn company-specific systems.
• Plumbing, wholesale distribution, construction, or related industry experience is a plus, but not required.

Responsibilities

• Manage large and complex customer accounts from initial bid through project completion
• Build and maintain strong relationships with customers through phone and email communication
• Respond to customer inquiries, pricing requests, product questions, and order needs
• Prepare quotes and assist with bids, orders, and project-related documentation
• Monitor orders and projects to help ensure deadlines and customer expectations are met
• Coordinate with sales, purchasing, operations, and other internal teams to resolve customer needs
• Proactively follow up with customers and provide updates throughout the sales process
• Identify opportunities to increase sales and strengthen customer relationships
• Maintain accurate customer, order, and project information
• Provide a high level of customer service while managing multiple priorities in a fast-paced environment

Skills

Customer service

Inside sales

Account management

Communication skills

Relationship-building

Tools

Microsoft Office

Job description

Hirsch Pipe & Supply in Los Angeles is seeking an Inside Customer Service Representative to manage large, complex accounts from bid to project completion. You will support customers by phone and email, delivering timely quotes and updates while building lasting relationships within the MAC team.

Ideal candidates are customer-focused, organized, and eager to grow into future sales leadership. This role offers a path for advancement in a dynamic, fast-paced plumbing and HVAC supply environment.