Customer Service Specialist

Hirsch Pipe & Supply Co.; California, Northern (MO, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

FSA

LT Disability

Life Insurance

Employee discount

Paid time off

Job summary

Hirsch Pipe & Supply Co. is seeking a Customer Service Specialist for a management track path toward Branch Management in Southern California.

The role focuses on leading by example, delivering exceptional customer service, and growing with a company that promotes from within. With over 90 years in the plumbing and HVAC space, Hirsch operates 30 locations across LA, OC, San Diego, Riverside, and the Inland Empire, offering a comprehensive benefits package and ongoing training in a fast-paced

Qualifications

• 5+ years of experience in plumbing or plumbing supply industry.
• Knowledge of plumbing products, fittings, fixtures, valves, and tools.
• Strong customer service and sales skills.
• Ability to multitask and work efficiently under pressure.
• Basic computer and point-of-sale system knowledge.
• Excellent communication and problem-solving abilities.
• Forklift certification is a plus.
• High school diploma or equivalent preferred.
• Ability to lift up to 50 lbs.
• Pass pre-employment drug screen, physical and background check.

Responsibilities

• Greet and assist customers at the sales counter in a professional and friendly manner.
• Provide product recommendations and technical support for plumbing supplies and fixtures.
• Process sales orders, quotes, returns, and payments accurately.
• Maintain strong relationships with contractors, builders, and trade professionals.
• Coordinate with warehouse staff to ensure timely order fulfillment.
• Monitor inventory levels and assist with stock replenishment.
• Answer incoming phone calls and respond to customer inquiries.
• Keep the sales counter and showroom organized and presentable.
• Stay informed about product knowledge, pricing, and promotions.

Skills

Customer service

Sales

Communication

Education

High school diploma

Tools

POS system

Job description

Description

Job Summary – Customer Service Specialist

Are you experienced in plumbing wholesale counter sales and ready for a management career? This is a management track position with a clear path to Branch Management. Lead by example, deliver exceptional customer service, and grow your career with a company that promotes from within!

Company Overview

About Hirsch Pipe & Supply

For over 90 years, Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service.

Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Requirements

Key Responsibilities

• Greet and assist customers at the sales counter in a professional and friendly manner
• Provide product recommendations and technical support for plumbing supplies and fixtures
• Process sales orders, quotes, returns, and payments accurately
• Maintain strong relationships with contractors, builders, and trade professionals
• Coordinate with warehouse staff to ensure timely order fulfillment
• Monitor inventory levels and assist with stock replenishment
• Answer incoming phone calls and respond to customer inquiries
• Keep the sales counter and showroom organized and presentable
• Stay informed about product knowledge, pricing, and promotions

Job Requirements

• 5+ years of experience in plumbing or plumbing supply industry.
• Knowledge of plumbing products, fittings, fixtures, valves, and tools
• Strong customer service and sales skills
• Ability to multitask and work efficiently under pressure
• Basic computer and point-of-sale system knowledge
• Excellent communication and problem-solving abilities
• Forklift certification is a plus (if applicable)
• High school diploma or equivalent preferred
• Ability to lift up to 50 lbs.
• Pass pre-employment drug screen, physical and background check

Employee Benefits

Hirsch offers competitive salaries, ongoing training opportunities and a comprehensive benefits package including:

• Medical, dental and vision insurance
• Profit sharing
• 401K + employer match
• Flexible Spending Account
• Long Term Disability
• Employer paid life insurance
• Employee purchase program
• Vacation/Sick/Holiday pay