Inside Account Manager

O'Neal Industries; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

TW Metals, LLC is a leading global distributor of specialty metals with a broad customer base. The position involves managing sales activities for assigned accounts, delivering quotations, and maintaining customer orders while ensuring satisfaction.

The role emphasizes building strong supplier and customer relationships, collaborating with the Territory Manager to pursue new business, and maximizing productivity through effective planning and time management.

Qualifications

• Undergraduate degree in any specialty is preferred.
• No metal industry or sales experience necessary; training provided.
• Effective communication skills in verbal and written form.
• Experience with Microsoft Office, particularly Excel and Word.
• Willingness to learn Metalware, the proprietary program.
• Demonstrated time management skills.
• Knowledge of basic math is essential.

Responsibilities

• Engages in high level customer service by delivering quotation responses and managing orders to ensure satisfaction.
• Develops and sustains supplier and customer relationships to maintain competitive position.
• Works with Territory Manager to grow new business and meet budget targets.
• Plans and organizes workload to maximize productivity.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discounts.
• Assists in developing sales campaigns with Territory Manager to meet goals.

Skills

Customer service

Relationship building

Communication

Time management

Math skills

Education

Undergraduate degree

Tools

Microsoft Excel

Microsoft Word

Metalware

Job description

Company Summary: TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space-X, GE, McMaster-Carr, and Eaton. TW Metals stocks and processes Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminum, nickel, titanium, carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family-owned company embraces opportunity and growth for our employees.

https://www.twmetals.com/

Responsibilities: Manages sales activities of assigned accounts by performing the following duties:

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.

• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets
• Maximizes productivity by effectively planning, organizing and managing workload
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates
• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers

Qualifications:

• Undergraduate degree in any specialty is preferred
• No metal industry or sales experience necessary, we are happy to provide full training

• Possess effective communication skills which include verbal and written
• Must have experience with Microsoft Office, particularly Excel and Word
• Willingness to learn proprietary program known as Metalware

• Displays effective use of time management skills

• Knowledge of basic math skills is essential

We treat our employees right

We offer a full comprehensive benefits program which includes medical, dental, vision, company paid life insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits.

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.

The right opportunity is waiting for you here at TW Metals, LLC.