Inside Account Manager

TW Metals LLC; Monroe (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Job summary

TW Metals LLC in Monroe, New Jersey, seeks a motivated individual for a customer service role. The successful candidate will engage in high-level customer service, handling quotations and maintaining orders while ensuring total customer satisfaction.

TW Metals offers comprehensive training, a diverse work environment, and a competitive benefits package including medical, dental, vision, 401(k), and tuition reimbursement.

Qualifications

• Preferred undergraduate degree in any specialty.
• No metal industry or sales experience necessary.
• Effective communication skills, both verbal and written.

Responsibilities

• Deliver quotation responses and handle customer orders.
• Develop and sustain supplier and customer relationships.
• Work with the Territory Manager on growing new business.

Skills

Effective communication skills

Time management skills

Basic math skills

Education

Undergraduate degree in any specialty

Tools

Microsoft Excel

Microsoft Word

Metalware (proprietary program)

Job description

Company Summary

TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space‑X, GE, McMaster‑Carr, and Eaton. TW Metals stocks and processes tube, pipe, bar, extrusions, sheet, and plate in stainless, aluminum, nickel, titanium, carbon, and carbon alloy.

As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family‑owned company embraces opportunity and growth for our employees.

https://www.twmetals.com/

Responsibilities

• Engages in a high level of customer service by delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace.
• Works closely with the Territory Manager to maintain lists of prospects and potential new accounts to grow new business and achieve established budget targets.
• Maximizes productivity by effectively planning, organizing and managing workload.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Communicates with Territory Manager to assist in developing sales campaigns to accommodate the goals of assigned customers.

Qualifications

• Undergraduate degree in any specialty is preferred.
• No metal industry or sales experience necessary; we are happy to provide full training.
• Possesses effective communication skills, both verbal and written.
• Must have experience with Microsoft Office, particularly Excel and Word.
• Willingness to learn the proprietary program known as Metalware.
• Displays effective use of time management skills.
• Knowledge of basic math skills is essential.

Benefits

We offer a full comprehensive benefits program which includes medical, dental, vision, company‑paid life insurance, short‑ and long‑term disability, paid vacation, PTO, 401(k), tuition reimbursement, and other competitive benefits.

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.

Application

The right opportunity is waiting for you here at TW Metals, LLC.