Inside Account Manager

TW Metals; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

PTO

401(k)

Tuition reimbursement

Job summary

TW Metals, LLC is a leading global distributor of Specialty Metals and related products, providing full training for new hires. The role focuses on managing assigned accounts, delivering quotations, processing orders, and maintaining exceptional customer service.

You will collaborate with the Territory Manager to grow the customer base and meet budget targets in a dynamic metals market. The position emphasizes relationship-building, organization, and the ability to analyze market needs while

Qualifications

• Undergraduate degree preferred.
• No metal industry or sales experience required; training provided.
• Strong verbal and written communication skills.
• Experience with Microsoft Office, especially Excel and Word.
• Willingness to learn Metalware.
• Good time management and basic math skills.

Responsibilities

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace.
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets.
• Maximizes productivity by effectively planning, organising and managing workload.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers.

Skills

Communication

Time management

Basic math

Education

Undergraduate degree (any field)

Tools

Microsoft Excel

Microsoft Word

Metalware

Job description

Company Summary: TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space-X, GE, McMaster-Carr, and Eaton. TW Metals stocks and processes Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminum, nickel, titanium, carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family-owned company embraces opportunity and growth for our employees.

https://www.twmetals.com/

Responsibilities

Manages sales activities of assigned accounts by performing the following duties:

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace.
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets.
• Maximizes productivity by effectively planning, organising and managing workload.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers.

Qualifications

• Undergraduate degree in any specialty is preferred
• No metal industry or sales experience necessary, we are happy to provide full training
• Possess effective communication skills which include verbal and written
• Must have experience with Microsoft Office, particularly Excel and Word
• Willingness to learn proprietary program known as Metalware
• Displays effective use of time management skills
• Knowledge of basic math skills is essential

We treat our employees right

• We offer a full comprehensive benefits program which includes medical, dental, vision, company paid life insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits.

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.

The right opportunity is waiting for you here at TW Metals, LLC.