Inside Account Manager

TW Metals LLC; Forest Park (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

PTO and vacation

401(k) with company match

Tuition reimbursement

Job summary

TW Metals, LLC is a leading global distributor of specialty metals with locations across North America, Europe, and Asia. The company values integrity, customer satisfaction, and continuous improvement.

The listed responsibilities describe a role focused on customer service, order accuracy, and building lasting supplier and customer relationships. Training is provided, and candidates with strong communication and time management skills are encouraged to apply.

Qualifications

• Undergraduate degree preferred.
• No metal industry or sales experience required; full training provided.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel and Word.
• Willingness to learn Metalware, the proprietary program.
• Good time management skills.
• Basic math ability.

Responsibilities

• Respond to quotes and manage customer orders to ensure satisfaction.
• Develop and maintain supplier and customer relationships to stay competitive.
• Collaborate with Territory Manager to grow new accounts and hit budget targets.
• Plan and manage workload to maximize productivity.
• Review market data to identify customer needs, volume, pricing, and discounts.
• Support sales campaigns with Territory Manager to meet client goals.

Skills

Customer service

Communication skills

Time management

Math basics

Microsoft Excel

Microsoft Word

Education

Undergraduate degree preferred

Tools

Metalware

Microsoft Excel

Microsoft Word

Job description

Company Summary

TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space‑X, GE, McMaster‑Carr, and Eaton. TW Metals stocks and processes Tube, Pipe, Bar, Extrusions, Sheet and Plate in stainless, aluminum, nickel, titanium, carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family‑owned company embraces opportunity and growth for our employees.

https://www.twmetals.com/

Responsibilities

• Engages in a high level of customer service through delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace.
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets.
• Maximizes productivity by effectively planning, organizing and managing workload.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Communicates with Territory Manager to assist in developing sales campaigns to accommodate goals of assigned customers.

Qualifications

• Undergraduate degree in any specialty is preferred.
• No metal industry or sales experience necessary; we are happy to provide full training.
• Possess effective communication skills which include verbal and written.
• Must have experience with Microsoft Office, particularly Excel and Word.
• Willingness to learn proprietary program known as Metalware.
• Displays effective use of time management skills.
• Knowledge of basic math skills is essential.

Benefits

We offer a full comprehensive benefits program which includes medical, dental, vision, company paid life insurance, short and long‑term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits.

Equal Opportunity and Diversity Statement

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.