Inside Account Manager

Axiom Upgrades; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Voluntary life Insurance

401(k) plan

Vacation and sick time

Job summary

Axiom Memory Solutions in Austin, TX is seeking a motivated Inside Account Manager to support our National Sales team. You will handle daily sales and account tasks, respond to customer inquiries, process orders, and coordinate pricing and catalog updates.

This on-site role requires strong communication, organization, and problem-solving. You will collaborate with sales leadership and other departments, ensuring timely service and accurate information in a fast-growing memory and storage

Qualifications

• Strong communication and relationship-building skills.
• Excellent written and verbal communication.
• Strong organizational skills with ability to manage multiple tasks and deadlines.
• Attention to detail and accuracy when handling orders, pricing, and customer information.
• Ability to work independently while contributing to a team environment.

Responsibilities

• Provide daily sales and account support to National Account Managers and customers.
• Manage incoming customer emails and phone calls, responding promptly and directing requests as needed.
• Process incoming orders and coordinate order adjustments with internal teams.
• Maintain product catalog information, including new product setups, discontinued items, and pricing updates.
• Coordinate pricing protection for inventory on hand and in transit.
• Collaborate with sales leadership and internal departments to support customer needs.

Skills

Customer service

Written communication

Organizational skills

Attention to detail

Independent & teamwork

Sales support experience

Tools

CRM software

Order management software

Job description

Is This You?

Axiom Memory Solutions is seeking a motivated, detail-oriented Inside Account Manager to join our National Sales team. This position plays an important role in supporting our National Account Managers, maintaining customer relationships, and ensuring day-to-day sales operations run smoothly.

As the Inside Account Manager for our growing team, you will:

• Provide daily sales and account support to National Account Managers and customers.
• Manage incoming customer emails and phone calls, responding promptly and directing requests as needed.
• Process incoming orders and coordinate order adjustments with internal teams.
• Maintain product catalog information, including new product setups, discontinued items, and pricing updates.
• Coordinate pricing protection for inventory on hand and in transit.
• Research product availability, costs, and alternative product options.
• Manage customer returns, defective product requests, and stock rotations (RMAs).
• Coordinate order tracking requests and assist with resolving customer concerns.
• Collaborate with sales leadership and internal departments to support customer needs.
• Provide backup support across National Accounts to ensure consistent service.
• Meet daily customer communication and activity expectations established by management.

Location Requirements:

• This job is in Austin, TX. You must be able to work from Axiom’s Austin, TX office.
• This is not a remote position. Please only apply if you live in the Austin, TX area.

Job Requirements:

• Strong customer service and relationship-building skills.
• Excellent written and verbal communication.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Attention to detail and accuracy when handling orders, pricing, and customer information.
• Ability to work independently while contributing to a team environment.
• Comfortable using computer systems, email, and sales or order management software.
• Ability to problem-solve, prioritize requests, and follow through on customer needs.
• Experience in inside sales, account management, sales support, or customer service preferred.
• Experience working with product distribution, inventory, or order processing is a plus.

COMPENSATION:

• Hourly base minimum $25/hr plus commission opportunity.

WHY JOIN US?

Serving resellers, VARs, and their end users for nearly 30 years, Axiom is the fastest growing memory, storage, and fiber-optic connectivity upgrade provider in the corporate, SMB, and government markets supporting our customers with top-notch personal service. The Axiom Team is passionate about our products and our customers, constantly thriving to expand!

In addition to a competitive starting salary, we offer a comprehensive slate of benefits to include medical, dental & voluntary life insurances, a 401(k) plan, vacation/sick time, and more.