Inside Account Growth Specialist — Uncapped Bonuses

Addison Group; Franklin (TN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Uncapped bonus/commission

Medical, dental, vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Training and development

Job summary

Addison Group is seeking an Inside Account Manager in Franklin, TN to manage an existing portfolio and drive growth through regular client engagement. You will combine account management, inside sales, and customer support to build lasting relationships and grow the book of business.

The role emphasizes proactive outreach via phone and email, strong organizational skills, and ability to identify opportunities for cross-sell while working toward team performance goals.

Qualifications

• 2+ years of experience in account management, inside sales, customer service, or a similar role.
• Experience managing multiple customer relationships or accounts.
• Strong communication and relationship-building skills.
• Comfortable with proactive outreach by phone and email.
• Strong organizational and time-management skills.
• Experience working with CRM or customer management systems.
• Ability to identify opportunities and discuss additional products or services.
• Strong follow-through with multiple priorities.

Responsibilities

• Manage an assigned portfolio of existing customer accounts.
• Develop and maintain strong relationships with customers through regular communication and follow-up.
• Learn customer needs and identify opportunities to expand existing business.
• Conduct proactive outreach to maintain engagement and support account growth.
• Assist customers with general account needs, questions, quotes, and follow-up.
• Identify opportunities to introduce additional products or services when appropriate.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Maintain accurate customer information, activity, and follow-up within internal systems.
• Monitor account activity and prioritize outreach based on customer needs and opportunities.
• Provide a high level of service while working toward individual and team performance goals.

Skills

Account management

Inside sales

Customer service

Relationship building

CRM systems

Tools

CRM software

Job description

Addison Group is seeking an Inside Account Manager in Franklin, TN to manage an existing portfolio and drive growth through regular client engagement. You will combine account management, inside sales, and customer support to build lasting relationships and grow the book of business.

The role emphasizes proactive outreach via phone and email, strong organizational skills, and ability to identify opportunities for cross-sell while working toward team performance goals.