Inside Sales Representative

Addison Group; Franklin (TN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Uncapped bonus/commission

Medical, dental, vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Training and development

Job summary

Addison Group is seeking an Inside Account Manager in Franklin, TN to manage an existing portfolio and drive growth through regular client engagement. You will combine account management, inside sales, and customer support to build lasting relationships and grow the book of business.

The role emphasizes proactive outreach via phone and email, strong organizational skills, and ability to identify opportunities for cross-sell while working toward team performance goals.

Qualifications

• 2+ years of experience in account management, inside sales, customer service, or a similar role.
• Experience managing multiple customer relationships or accounts.
• Strong communication and relationship-building skills.
• Comfortable with proactive outreach by phone and email.
• Strong organizational and time-management skills.
• Experience working with CRM or customer management systems.
• Ability to identify opportunities and discuss additional products or services.
• Strong follow-through with multiple priorities.

Responsibilities

• Manage an assigned portfolio of existing customer accounts.
• Develop and maintain strong relationships with customers through regular communication and follow-up.
• Learn customer needs and identify opportunities to expand existing business.
• Conduct proactive outreach to maintain engagement and support account growth.
• Assist customers with general account needs, questions, quotes, and follow-up.
• Identify opportunities to introduce additional products or services when appropriate.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Maintain accurate customer information, activity, and follow-up within internal systems.
• Monitor account activity and prioritize outreach based on customer needs and opportunities.
• Provide a high level of service while working toward individual and team performance goals.

Skills

Account management

Inside sales

Customer service

Relationship building

CRM systems

Tools

CRM software

Job description

Pay Range: $25–$28/hour + Uncapped Bonus/Commission

The Inside Account Manager will be responsible for managing existing customer relationships while identifying opportunities to grow and strengthen assigned accounts. This position combines account management, inside sales, and customer support and is best suited for someone who enjoys building relationships, staying organized, and working in a fast-paced environment.

Key Responsibilities

• Manage an assigned portfolio of existing customer accounts.
• Develop and maintain strong relationships with customers through regular communication and follow-up.
• Learn customer needs and identify opportunities to expand existing business.
• Conduct proactive outreach to maintain engagement and support account growth.
• Assist customers with general account needs, questions, quotes, and follow-up.
• Identify opportunities to introduce additional products or services when appropriate.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Maintain accurate customer information, activity, and follow-up within internal systems.
• Monitor account activity and prioritize outreach based on customer needs and opportunities.
• Provide a high level of service while working toward individual and team performance goals.

Required

• 2+ years of experience in account management, inside sales, customer service, client relations, or a similar customer-facing role; relevant education may also be considered.
• Experience managing multiple customer relationships or accounts.
• Strong communication and relationship-building skills.
• Comfortable with proactive customer outreach by phone and email.
• Strong organizational and time-management skills.
• Experience working with CRM or customer management systems.
• Ability to identify opportunities and confidently discuss additional products or services with customers.
• Strong follow-through and ability to manage multiple priorities.

Preferred

• Previous B2B account management or inside sales experience.
• Experience managing an existing book of business.
• Previous experience with cross-selling or upselling.
• Experience working in a goal-oriented or performance-driven environment.

What You’ll Get

• Ongoing coaching and professional development.
• A collaborative, high-performing team environment.
• Clear growth and advancement opportunities.
• The tools, training, and support needed to succeed.
• Competitive hourly base pay of $25–$28/hour.
• Uncapped bonus/commission structure.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Ongoing training and professional development.
• Career growth opportunities within a growing organization.
• Collaborative, team-oriented culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.