Inpatient Ward Lead Medical Support Assistant

U.S. Department of Veterans Affairs; St. Louis (MO); On-site; USD 60,000 - 78,000; Full time

Job summary

Department of Veterans Affairs in Saint Louis, MO, is seeking a Lead Medical Support Assistant to supervise Medical Support Assistants on inpatient wards. The Lead MSA will coordinate coverage, assign workloads, and guide staff on policies and procedures.

The role involves resolving daily workplace issues, training new staff, and organizing the work structure to maintain efficient operations. It is a non-virtual, on-site position with a competitive federal salary.

Qualifications

• Supervises Medical Support Assistants and assigns work.
• Monitors performance and resolves workplace issues.
• Ensures accurate and timely scheduling and workflow.

Responsibilities

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff on policy changes and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Onboarding and training new and current employees.
• Organizing the work structure of assigned areas.
• Acting as a liaison between MSAs and staff to resolve conflicts.

Skills

Staff supervision

Scheduling

Policy guidance

Workflow management

Job description

Department of Veterans Affairs in Saint Louis, MO, is seeking a Lead Medical Support Assistant to supervise Medical Support Assistants on inpatient wards. The Lead MSA will coordinate coverage, assign workloads, and guide staff on policies and procedures.

The role involves resolving daily workplace issues, training new staff, and organizing the work structure to maintain efficient operations. It is a non-virtual, on-site position with a competitive federal salary.