Lead Medical Support Assistant

U.S. Department of Veterans Affairs

St. Louis (MO)

On-site

USD 60,000 - 78,000

Full time

2 days ago

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Job summary

Department of Veterans Affairs in Saint Louis, MO, is seeking a Lead Medical Support Assistant to supervise Medical Support Assistants on inpatient wards. The Lead MSA will coordinate coverage, assign workloads, and guide staff on policies and procedures.

The role involves resolving daily workplace issues, training new staff, and organizing the work structure to maintain efficient operations. It is a non-virtual, on-site position with a competitive federal salary.

Qualifications

Supervises Medical Support Assistants and assigns work.
Monitors performance and resolves workplace issues.
Ensures accurate and timely scheduling and workflow.

Responsibilities

Assuring coverage of all areas of responsibility.
Conducting ongoing reviews to ensure quality of work.
Ensuring accurate and timely scheduling of appointments.
Providing guidance to staff on policy changes and procedures.
Distributing and balancing workload.
Creating and maintaining employee work schedules.
Onboarding and training new and current employees.
Organizing the work structure of assigned areas.
Acting as a liaison between MSAs and staff to resolve conflicts.

Skills

Staff supervision

Scheduling

Policy guidance

Workflow management

Job description

Department: Department of Veterans Affairs

The Health Administration Service is seeking a Lead Medical Support Assistant for inpatient wards. The Lead MSA serves as a Lead Clerk for all Medical Support Assistant Assistants monitoring and making work assignments, providing performance input, resolving daily workplace issues, and maintaining efficient workflow.

Key Responsibilities

Assuring coverage of all areas of responsibility. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on-the-job training for new and current employees. Organizing the work structure of their assigned areas.

Acting as a liaison between MSAs and staff to resolve day-to-day conflicts. Work Schedule: Midnight-0800, rotating weekends and holidays Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $60348 – $78455/yr.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Public' hiring path.