Lead Medical Support Assistant

U.S. Department of Veterans Affairs; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant for the VA Outpatient Scheduling Services Department at the NWI Healthcare System, CBOC in Lincoln, Nebraska.

The LMSA will oversee staffing, training, compliance, reporting, quality assurance and budget initiatives, guiding clinic support and patient flow, with focus on customer service and data validation to improve access to care.

Responsibilities

• Oversee staffing, training, compliance, reporting and budget initiatives.
• Assist with clinic coverage and patient flow.
• Ensure accurate data validation and effective customer service.

Job description

The Lead Medical Support Assistant serves in the VA Outpatient Scheduling Services Department at the NWI Healthcare System, CBOC, in Lincoln, Nebraska. The Lead MSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations.

Duties

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs
Total Rewards of a Allied Health Professional
The LMSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives as well as VHA public image. The LMSA plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. The work also impacts processes, action plans, monitoring and reporting. A large part of the duties of a Clinical Support Section employee is acting as clinical and scheduling clinic support, requiring excellent customer service skills. The performance of daily rounds to assigned clinic areas is required. The incumbent also will assist with clinic coverage as staffing levels change for various reasons on a highly independent scale under the direction of their supervisor. Major duties include (but not limited to):

Requirements