Inpatient Unit Clerk - Hybrid Role + Training Program

University of Michigan; Ann Arbor (MI); On-site; USD 37,000 - 48,000; Part time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Match on retirement savings

Job summary

University of Michigan in Ann Arbor seeks an attentive unit clerk to admit, transfer and discharge patients on inpatient units; greet patients and visitors, handle calls, process orders, and coordinate appointments. You will assist with supplies, maintain census records, train new staff, and uphold service standards in a fast-paced healthcare environment.

A high school diploma and customer service experience are required; healthcare terminology knowledge is a plus.

Qualifications

• Graduation from high school or an equivalent combination of education and experience is necessary.
• Customer service experience necessary.
• Demonstrated excellent interpersonal and problem-solving skills.
• Multitasking ability is essential.
• Ability to work with many details with accuracy.
• Data entry or computer experience is required.

Responsibilities

• Admit, transfer and discharge patients on one or more inpatient units.
• Receive and assist patients, visitors, and staff, providing excellent customer service.
• Answer patient calls professionally and process physician's orders and referrals.
• Respond to emergent situations calmly, correctly, and professionally: record and coordinate patient appointments and tests.
• Procure supplies, equipment, and services for patients.
• Maintain census information.
• Assist in training new unit clerks and orient staff to new policies and procedures.

Skills

Customer service

Interpersonal skills

Multitasking

Data entry

Education

High school diploma or equivalent

Job description

University of Michigan in Ann Arbor seeks an attentive unit clerk to admit, transfer and discharge patients on inpatient units; greet patients and visitors, handle calls, process orders, and coordinate appointments. You will assist with supplies, maintain census records, train new staff, and uphold service standards in a fast-paced healthcare environment.

A high school diploma and customer service experience are required; healthcare terminology knowledge is a plus.